Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Superb Quality and Dependability
on September 23, 2019
Posted by: Lespauldude1
I must have gotten a bad one. It’s broken again (5th time in less that 4 years). Not very well made to say the least.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 24, 2019
Hello Lespauldude1. Thank you for taking the time to share your quick comments. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Our notes indicate you have reached out to customer service team and assistance is being provided. If needed, our team can be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Built
on December 24, 2019
Posted by: Schea1985
I brought the professional series convection oven microwave 4 years ago and handle broke off with normal use. Learned handle can not be replaced without replacing to entire door assembly, over $400.00. Researching internet found this is a common failure point of the product. Will never purchase Frigidaire products again.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, December 27, 2019
Hi, Schea1985!
Thank you for reaching out with your concerns! We're sorry to hear that the handle has broken off your microwave. We would be happy to see what we can do to assist you. I have sent you an email requesting further information; please respond at your convenience!
Best,
Ashton
Thank you for reaching out with your concerns! We're sorry to hear that the handle has broken off your microwave. We would be happy to see what we can do to assist you. I have sent you an email requesting further information; please respond at your convenience!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken
on June 24, 2020
Posted by: Rookie01
Our new house came with all Frigidaire appliances. This left side panel of the buttons stopped working just after the year warranty expired. The fan and convection use the left side panel buttons. I’m still able to reheat using the right panel buttons, but that’s all. I am very disappointed in this microwave and would not recommend it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 6, 2020
Hello, Rookie01!
We are not pleased to hear about your experience with the microwave. Please know we make every effort to manufacture quality products. We would love to see if we have any options available to resolve this matter. Be on the lookout for an email from us shortly.
Bianca
We are not pleased to hear about your experience with the microwave. Please know we make every effort to manufacture quality products. We would love to see if we have any options available to resolve this matter. Be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Tripped Circuit Breaker
on July 2, 2020
Posted by: MurphyCCM
Avoid this product. See other bad reviews. This unit is flawed and caused circuit breaker to trip many times, and ultimately the microwave dies. Not worth the money.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 15, 2020
Hello, MurphyCCM!
Thanks for your feedback. We are not pleased to learn about your issues with the microwave. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available to assist. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for your feedback. We are not pleased to learn about your issues with the microwave. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available to assist. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Hardly use microwave, maybe 10 times since we owned it. Door handle just came off!
on July 8, 2020
Posted by: jwilli01
We hardly use a microwave. The exhaust fan is ok but pretty weak. But today went to open it and the handle just detached from the door. No obvious way to fix it. I guess if you are a regular user of microwave this door handle will give out in a few months or quicker.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 23, 2020
Hello, jwilli01!
Thank you for your feedback. We are not happy to learn that the microwave door handle has broken and the exhaust fan is weak. This is definitely not the norm and would like to assist. We have sent an email to you in regard to your concerns. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your feedback. We are not happy to learn that the microwave door handle has broken and the exhaust fan is weak. This is definitely not the norm and would like to assist. We have sent an email to you in regard to your concerns. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trips Breaker
on September 3, 2020
Posted by: LA JB
Like many others, we bought all Frigidaire Professional appliances about 2 and half years ago with our brand new house. Now every time we try to use the microwave it trips the breaker. So what did we get for our very expensive microwave? A nice looking box that does nothing. Out of warranty I'm told. How can a known defect in a "reputable" companies product be dismissed like this. I'd like to replace it but without some help from Frigidaire I'm afraid we will be forced to look elsewhere.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 1, 2020
Hi LA JB,
Thank you for making us aware of your recent experience. I regret to hear that your microwave is not performing as expected. We always aim to deliver a great experience, and we are gutted when we miss the mark! At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thank you for making us aware of your recent experience. I regret to hear that your microwave is not performing as expected. We always aim to deliver a great experience, and we are gutted when we miss the mark! At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
I would give it less than one star but that wasn’t an option
on October 8, 2020
Posted by: Stubamarillo
I have had two of these microwaves in the last 3 years. They have quit working at every level and now I am looking for yet another new microwave/convection because the circuit board in the 2nd one has failed and it is going to cost me close to replace the board as it is to get a new micro. Keep looking for other brands.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 15, 2020
Oh no! Stubamarillo.
We are so sorry this has happened to you. This is certainly not the experience we want for our customers. We would love to speak with your one on one about your experience. As we would like to work with you to see how we can possibly help. Please be on the lookout for an email. -R'Shaye
We are so sorry this has happened to you. This is certainly not the experience we want for our customers. We would love to speak with your one on one about your experience. As we would like to work with you to see how we can possibly help. Please be on the lookout for an email. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Unit was performing well until...
on October 8, 2020
Posted by: jeffrey63
[This review was collected as part of a promotion.] This unit was working great for four months, but half the power went off on the left side and two weeks later it happened again, twice on the right side. During that same time period, the door handle loosened and almost pulled out. We have been waiting for several days for the warranty repairs, but have another week until they arrive. I hope that it can be permanently repaired.
Written by a customer while visiting frigidaire.com