Customer reviews from frigidaire.com
Frigidaire - Gallery 30" Built-In Gas Cooktop
Average customer rating
4.6
(652 Reviews)
Rating breakdown 652 reviews
5 Stars
489
4 Stars
118
3 Stars
28
2 Stars
6
1 Star
11
96%of customers recommend this product.
(
218 out of
228)
Customer Reviews for Frigidaire - Gallery 30" Built-In Gas Cooktop
Customer Rating
4
Great stove
on January 16, 2020
Posted by: Nikki1977
[This review was collected as part of a promotion.] The installation instructions were super easy to follow. I'm very happy with my stove
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great stove top!
on January 16, 2020
Posted by: Silvermine Hideaway
[This review was collected as part of a promotion.] We love it. We replaced a 4 burner unit with this stovetop. It fit without any cutting to the counter, but gave us 5 burners in the same space. They have nice high flames when you need them, or tiny warmer flames. It was used full time over the holidays, and it was great. We love to cook, and this is a flexible, easy, and great looking addition to our kitchen. Has been easy to clean and maintain as well. Very happy.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Watch out for the knobs
on January 10, 2020
Posted by: TheTeacher
[This review was collected as part of a promotion.] While I could say that it is a very nice cooktop, the knobs make that hard to do. The posts are made of plastic and are very prone to breaking. While some who buy this cooktop will hardly use it, we use ours daily. We have had ours 3 months and all have had the posts crack open to the point they are useless. The company views the knobs as "accessories".... How are knobs "accessories"??????????? Electrolux, the parent company, really needs to re-engineer these knobs and make them out of metal so that they do not break so easily.
Response from frigidaire.comBy Online Outreach Specialist, January 15, 2020
Hey, TheTeacher! Thank you for bringing this to our attention. We're sorry to hear that the knobs all cracked.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Spacious - Clean - Stylish
on January 10, 2020
Posted by: SDeL
[This review was collected as part of a promotion.] I know I gave it only '4-stars' but used the word GREAT which would suggest an excellent. Unfortunately, the mounting brackets for to hold the unit in place could be designed better. When installing it the mounting bracket fell into the cooktop underneath (inside the unit) and had to call Customer Service who graciously sent us a new one. We have granite countertop that is thick and requires you to lower the cooktop with the brackets in place. Overall, I would purchase this unit again if I needed cooktop. I would hope the engineering team would redesign the mounting if that time ever comes around.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheaply made
on January 8, 2020
Posted by: Rita50
[This review was collected as part of a promotion.] Only use a few times & it was pitting. Did not get any help from Frigidaire to the issue.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 14, 2020
Hey there, Rita50!
Thank you for taking the time to provide us with your feedback. We are bummed to hear that your cooktop did not live up to your expectations. This is not the type of experience we want for our customers. We would be glad to assist you, please be on the lookout for an email to discuss your situation further. ~Keyanna
Thank you for taking the time to provide us with your feedback. We are bummed to hear that your cooktop did not live up to your expectations. This is not the type of experience we want for our customers. We would be glad to assist you, please be on the lookout for an email to discuss your situation further. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas cooktop
on January 7, 2020
Posted by: Gader
[This review was collected as part of a promotion.] Enjoy cooking with gas, easy to use, nice controls and consistent heat
Written by a customer while visiting frigidaire.com
Customer Rating
4
I love it, besides one major flaw
on January 2, 2020
Posted by: JuliaGW
[This review was collected as part of a promotion.] This stovetop is awesome. It's very functional and easy to clean. There are a variety of burner sizes for your pan types. My only pet peeve is that the knobs are on the front. I think having them off to the side is more functional. I have already bumped them a few times and they are now scratched and dinged. While I am a very functional person, I also want my appliances to look nice and clean. A new knob is very expensive on the site.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great cooktop
on December 27, 2019
Posted by: djh85
[This review was collected as part of a promotion.] Love the variety of burners. Able to match the pan to the burner needed for the job.
Written by a customer while visiting frigidaire.com