Customer reviews from frigidaire.com
Frigidaire - Gallery 30" Built-In Gas Cooktop
Average customer rating
4.6
(652 Reviews)
Rating breakdown 652 reviews
5 Stars
489
4 Stars
118
3 Stars
28
2 Stars
6
1 Star
11
96%of customers recommend this product.
(
218 out of
228)
Customer Reviews for Frigidaire - Gallery 30" Built-In Gas Cooktop
Customer Rating
5
Replacement purchase
on October 31, 2023
Posted by: Jpenn
[This review was collected as part of a promotion.] After 20 years of my other gas cook too. I purchased this product. I have really like having the 5 burner for high heat cooking. So far I would recommend this ! Very happy with this purchase
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works well
on October 23, 2023
Posted by: murkat
[This review was collected as part of a promotion.] Cooktop works well and is easy to clean.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Value
on October 16, 2023
Posted by: Davis9898
[This review was collected as part of a promotion.] Bought online through retailer sight unseen on specific unit but have seen similar in stores. The cast iron grades lifted up give this unit the looks of a much more expensive unit and it functions very well. Good purchase for us.
Written by a customer while visiting frigidaire.com
Customer Rating
3
cooktop
on September 3, 2023
Posted by: same as before
[This review was collected as part of a promotion.] Not a bad unit--but not outstand either. One of the grates was broken--but not covered under warranty due to time from ordering until unboxed. Some fool put a product label right above the controls--leaving a sticky residue that I'm still trying to decide how to remove.
Response from frigidaire.comBy John, Online Outreach Specialist, September 4, 2023
Good day, our valued customer. We appreciate you sharing your feedback on your gas cooktop with us. Please know that it's important for us to hear if our products are meeting our consumers expectations, and we hope that we can better serve your needs in the future. Should you ever need any assistance or have any additional concerns, feel free to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great cook top
on August 31, 2023
Posted by: Coudray
[This review was collected as part of a promotion.] This is a perfect cooktop The burnners are just right
Written by a customer while visiting frigidaire.com
Customer Rating
2
What a waste.
on August 1, 2023
Posted by: ted47
I have used this cooktop for about 14 months.
I really disliked this cooktop, pretty much from the first time I used it. It is horribly inefficient.
Too much heat is wasted around the sides of a pot or pan and, if I turn the heat down, the flame is too low to effectively heat the pot and its contents. The handles of the pots invariably get so hot, I need to use heat pads to keep from being burned when I try to remove the pots. So much heat is wasted, the exhaust fan on the microwave above turns on automatically. I am convinced there is too much gap between the grate and the burners.
Too much heat is wasted around the sides of a pot or pan and, if I turn the heat down, the flame is too low to effectively heat the pot and its contents. The handles of the pots invariably get so hot, I need to use heat pads to keep from being burned when I try to remove the pots. So much heat is wasted, the exhaust fan on the microwave above turns on automatically. I am convinced there is too much gap between the grate and the burners.
Also, the knobs can be turned accidentally just by brushing against them. More than once, we have been alarmed by the smell of gas in the kitchen.
Response from frigidaire.comBy Christi, Online Outreach Specialist, August 3, 2023
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, ted47. We're also sorry to hear that you feel this way and would love to know more about your feedback with the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, We would like to ensure that you are properly assisted and that your refrigerator is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great buy
on July 25, 2023
Posted by: Adil
[This review was collected as part of a promotion.] This cooktop was one of 3 I was looking at in that price range but after some research I settled on the Frigidaire.
Excellent quality, sturdy, relatively light weight, all metal including the knobs, and so easy to install. Took me 30min and that's only because I had to loosen a stuck nut. I would definitely buy it again.
Excellent quality, sturdy, relatively light weight, all metal including the knobs, and so easy to install. Took me 30min and that's only because I had to loosen a stuck nut. I would definitely buy it again.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Replaced 25 year old Amana cooktop with Frigidaire Gallery
on July 11, 2023
Posted by: getcookin
[This review was collected as part of a promotion.] I was looking for a replacement to fit my cutout in my granite island and this Frigidaire fit perfectly plus had great reviews in my research. My old unit was 4 burners with a downdraft exhaust in the center. Now I have 5 burners and the center burner boils water very fast, like 6-7 minutes for a big pot for pasta water. The controls are precise and the flame is perfect. The finish, the controls and the heavy cast iron grates are top quality. I cook a lot. Mostly in cast iron pans and dutch ovens. I used my deep 12' for shrimp and sausage gumbo and could keep a gentle simmer even on the small burner. The other night I had the pasta water going on the big burner, a 10" pan to brown burger, another pot to cook rice and another skillet to saute vegetables all at the same time. I am impressed! Be aware, it is a lot hotter than what I was used to so it took a few cooks to get the flame just right as I go by the flame height rather than the numbers on the control dials. It cleans easily. The only reason I didn't give this 5 stars was I've only had it for three weeks. Time will tell if the 5th star is coming. This is a well made cooktop that would be welcome in any kitchen.
Written by a customer while visiting frigidaire.com