Customer reviews from kitchenaid.com
KitchenAid - 6.5 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - White
Average customer rating
4.2
(665 Reviews)
Rating breakdown 665 reviews
5 Stars
391
4 Stars
131
3 Stars
54
2 Stars
32
1 Star
57
80%of customers recommend this product.
(
483 out of
600)
Customer Reviews for KitchenAid - 6.5 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - White
Customer Rating
3
on January 8, 2025
Posted by: Ida W
[This review was collected as part of a promotion.] I cannot get the self-cleaning to work. Never had issues with any other stove before.
I need help!!!
I need help!!!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
okay but not great
on January 9, 2025
Posted by: Lou519!
from Windsor, ON
[This review was collected as part of a promotion.] Looks nice but it seems to have gone backwards in quality compared to my 15 year old range. This unit doesn't seem as sturdy and feels like they are now using thinner gage sheet metal. The warming drawer feels flimsy and doesn't close smoothly. The ignitor sparks all 5 burners instead of just the one you are lighting. I also find the legend showing which knob controls what burner to be a bit un-intuitive. After 3 months of owning this I am still turning on the back burner when I want the front one.
I would recommend this to a friend!
Response from kitchenaid.comBy chasttl, CA Social, January 21, 2025
Hello Lou519!. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include Review ID # 287525651, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't buy this oven, poor quality and poor service
on January 13, 2025
Posted by: Poor Performance
from Endicott, NY
[This review was collected as part of a promotion.] The oven does not heat properly, a technician has made three visits to the house and has been unable to correct this issue. Although the oven looks nice its performance has not been good, we attempted prepare a rib roast and could not get the meat to cook properly.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 13, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 656579.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on January 24, 2025
Posted by: jdahn
[This review was collected as part of a promotion.] Love the look and functionality of this range. Easy to slide racks work well. Only problem is it gets dirty really quicly and the buttons are too sensitive
Written by a customer while visiting kitchenaid.com
Customer Rating
1
It rusts... they won't cover it.
on January 28, 2025
Posted by: Won't cover rust!
Top began to rust after about three months. Made us pay a company to come out and tell us it's not covered with no explanation.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 4, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 665964.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
speed of cooking is what i am most impressed
on January 29, 2025
Posted by: scoliosis
[This review was collected as part of a promotion.] First time owning a gas range and LOVE IT highly recommend it !!!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ok, not amazing
on February 10, 2025
Posted by: Jolin
from Dunnville
[This review was collected as part of a promotion.] I bought this a month ago, I find it’s ok, but the oven does not heat up as fast I thought it would. I also find it takes the front left burner a while to ignite. I had asked for the extra grill plate but I did not receive it. Overall, I thought it would be better for the price.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA Social Care, February 18, 2025
Hello Jolin! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@KitchenAid.com with your model and serial number, your phone number, and your Review ID 288344815. Take care! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Learning the Hard Way
on February 18, 2025
Posted by: Phaneuflr
I bought this stove on Jan 2, and its feb 17, and we still have no working oven. Right out of the box the oven did not work. Phoned support to exchange a non usable new appliance. Was told, "that is not our policy". They will repair, what in over a month! If I had known that buying American meant "no customer service", I would have bought one of the other offshore brands at 2/3 the price that had more features. Live and learn
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 19, 2025
Hello, Jordan! We are so sorry for the issues you are having with your appliance and with reaching our support team. This is not something we want our customers to experience as we do take great pride in our products and our customer service. We would like to review this for you to see how we can assist in resolving this. Please private message your telephone number, your full address. May we please have your model and serial number as well as your phone number, so we can access your account? We look forward to hearing from you. Thank you for taking the time to reach out to us!~ Kossi
Written by a customer while visiting kitchenaid.com