(This review was collected as part of a promotion.) We bought this icemaker new from a local authorized dealer for our vacation home and have had nothing but problems. This icemaker has never worked. So far, over the last year, we have traveled out of town to the vacation home FIVE different times to meet the installers to attempt to replace and repair parts. Even after all this time, money and inconvenience this product still doesn't work. What a disappointment for us.
(This review was collected as part of a promotion.) This is a replacement machine. Much quieter and makes ice faster. Good shape cubes for drinks. Old Kenmore worked for 12 years, but was noisy. This is much quieter.
(This review was collected as part of a promotion.) This is my second KitchenAid under-counter ice machine. My first KitchenAid ice machine lasted 17 years. When my original ice machine gave up the ghost I began searching for a replacement. I needed a 15" under-counter ice machine with a stainless steel door and a gravity drain. I looked at all makes and models and found KitchenAid, again, looked like the best option. However, the website makes it difficult to find the gravity drain. Finally I went into a retail location. A sales rep helped me find what I needed. The new ice machine has improvements over my old ice machine, like a built-in water filter. I'm looking forward to 17+ years of filtered ice from my new KitchenAid under counter ice machine. This is my favorite appliance in my kitchen.
KitchenAid has great appliances - But not Icemakers
on June 12, 2017
Posted by: Charlie
from Madison, MS
(This review was collected as part of a promotion.) I have had this ice maker for just over a year and it has gone out twice. Both times the water continues to run but it will not make ice. I have had the repair people out of fix it the first time and now (after just over a year and a repeat of the same issue) they want to charge me to fix it the second time. It is also very load compared to other icemakers I have had.
(This review was collected as part of a promotion.) This is our second KitchenAid ice maker--and it is a real step up from the earlier one! Many new features like the built-in water filter. And this one looks as if it will be much easier to clean than the older one. It's also VERY quiet and keeps the ice bin full with no problem.