Customer reviews from kitchenaid.com
KitchenAid - 15" 50-Lb. Convertible Icemaker - Black
Average customer rating
4.2
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
88
4 Stars
35
3 Stars
9
2 Stars
7
1 Star
11
87%of customers recommend this product.
(
124 out of
142)
Customer Reviews for KitchenAid - 15" 50-Lb. Convertible Icemaker - Black
Customer Rating
4
Mostly good, but maintenance is no fun
on November 13, 2017
Posted by: GarryV
from Olathe, KS, United States
Gender:Male
We've had this ice maker for about 10 mos and it has mostly been great. Lots of crystal clear ice. The bad: maintenance is difficult, at least the first go around. I've always heard ice makers are a real pain to maintain and this one does not disappoint. We started to develop the same mold issue mentioned in some posts. If you look at the manual, the unit requires some disassembly and cleaning every 9 mos. It's not easy! Do you yourself a favor and get yourself a 1/4" nut driver as that is what most of the fasteners are. Also, carefully note how things are assembled before you disassemble as the manual does not do a great job of listing out the steps. Once disassembled, you can clean all parts up good as new. I know how things go together now, so next time won't be so bad. One last hint: when working on this unit put something in the drain hole because the nuts are the perfect size to drop in there and never be seen again. I learned that tip the hard way.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great except for the mold
on September 21, 2017
Posted by: BP
from Phoenix, AZ
We love our ice maker, other than the constant buildup of black and red mold in the back of the unit where you are unable to reach it. When we had a repairman out for a separate issue (that was taken care of under warranty), he indicated ours was cleaner than most and that there's no way to clean it other than by completely disassembling the unit. He tried to convince us that it doesn't touch the ice, but during the cleaning process today, it's clear the mold is spreading to areas touched by water/ice. I live in a very dry state with no added humidity in the air and the mold formed before the first cleaning cycle, and we run the cleaning solution through it more frequently than recommended. I've had the unit for almost three years now and love the ice, but am concerned about the health effects of ingesting moldy ice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear BP:Thank you for your review.We would like to inquire further about your review with you.Please respond back to this email address NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM with your Reviewer ID #109161718, name, phone number, street address, zip code,model & serial number, and date of purchase on the appliance.Thank you,Kari
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Year Round!
on December 21, 2017
Posted by: Larry101
from South Carolina, United States
Gender:Male
[This review was collected as part of a promotion.] This is my second Kitchenaid free standing ice maker and could not imagine being without one. We use it daily and have been very pleased.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Installation Procedure Needs More Detail
on March 6, 2018
Posted by: Kardinals
from Fayetteville, Arkansas
Gender:Male
[This review was collected as part of a promotion.] Makes ice well, but hopefully it will last much longer than our previous KitchenAid Automatic Ice Maker, especially considering the cost of the unit. We spent hundreds on repairs once the machine stopped functioning properly, but the prior unit never did work properly after a few years of service and hence the replacement.
The installation instructions need some work. A good idea would be to have one of your technical writers actually observe someone of normal mechanical skill actually installing the equipment. The instructions aren't bad, there just is not enough detail to make the installation as effortless as possible.
Also, when one purchases the unit, it should be stated very clearly that an additional (and expensive) pump/motor must be separately purchased unless the unit will drain to a floor drain (which is highly unlikely in the vast majority of household installations).
The installation instructions need some work. A good idea would be to have one of your technical writers actually observe someone of normal mechanical skill actually installing the equipment. The instructions aren't bad, there just is not enough detail to make the installation as effortless as possible.
Also, when one purchases the unit, it should be stated very clearly that an additional (and expensive) pump/motor must be separately purchased unless the unit will drain to a floor drain (which is highly unlikely in the vast majority of household installations).
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Loved this ice maker until now. Mold & other issue
on April 30, 2018
Posted by: Grandma Gig
from Texas
Gender:Female
We’ve had this ice maker for over three years and all was great until we noticed black mold growing in the back. We are cleaning it and replacing the filter again after only 5 months. The instructions say the cleaning should last about 70 minutes and it’s been running over 4 hours. Not sure what to do from here. Love the ice it makes and look of it so don’t want to change but........anyone else have these issues?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice for days
on January 5, 2019
Posted by: GiGi123
from Aiken, SC
Gender:Female
[This review was collected as part of a promotion.] We purchased the ice maker while doing a major kitchen renovation. It’s so nice to not run out of ice when we have family/friends over!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Denise
from San Antonio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Within one week of getting the icemaker I had to get a new motor because the machine was overheating. I also had to buy a pump to drain it. The thing that makes me the most upset is that the bottom vent does not match the other KitchenAid appliances - it should be stainless steel and it's black. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: JV
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] It only worked for 2 days and then quit making ice. Water does not seem to be coming in. I still am waiting to have a kitchenaid authorized repairman come look at it. So far I am not impressed that it broke so quickly. Hopefully, the machine is not a lemon and constantly has problems. I am not rating most of the features since I have not had it work long enough to know.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com