Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,032
4 Stars
319
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,251 out of
1,478)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
1
Aqualift doesn’t work
on October 29, 2024
Posted by: Katq
from Regina, Saskatchewan
Bought this range 8 yrs ago. The self cleaning aqulift system is a joke , it doesn’t work. I read there is a class action lawsuit about this. I think we are looking to replace this one soon as the electronics are acting up. The kitchenaid dishwasher and fridge we bought at the same time are also falling apart. The ice maker doesn’t work anymore and the racks in the dishwasher keep breaking. Will be looking at different brands in the future
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2024
Thank you for sharing your experience with us. We regret to hear that your Gas Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Range model/serial number, and reference Case # 615522.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Oven not firing up.
on December 30, 2024
Posted by: Bill6590
from Myrtle Beach, SC
[This review was collected as part of a promotion.] Finally got into the house after a month and a half since closing. Oven not working.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 649726.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT PURCHASE!
on May 23, 2025
Posted by: MBLohr
[This review was collected as part of a promotion.] The oven control panel of my gas range oven went out 6 months into my owning it. It hasn't lasted a year. I thought KitchenAid was supposed to be a high-quality product. Obviously, it isn't.
It's much more difficult to clean than my previous LG. I really am not happy with this product. It's seriously Inferior to my previous GE & LG ranges.
It's much more difficult to clean than my previous LG. I really am not happy with this product. It's seriously Inferior to my previous GE & LG ranges.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 729552.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Posted by: mamajan
from Fresno CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so professional looking, and cleans up well. I can't wait until I save up enough to buy the refrigerator...then the dishwasher!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
NOT SELF-CLEANING
on November 27, 2016
Posted by: Soapmaster
from Highpsire, Pennsylvania
This is one of the worst ranges I have had the misfortune to buy. It is pretty to look at but isn't what the advertising proclaims. I have been cooking for 50 years and have had many ranges. Gas and Electric. I can all my own fruits and vegetables, make my own pickles, relish and saurkraut. Every year I make 100s of pumpkin rolls, pies and cookies for friends and family and so I use my appliances often. I am not a professional cook, but I am an experienced cook.
Our new house, purchased in May 2016 had no appliances so I thought I was getting the kitchen of my dreams. Nightmares is more like it. All kitchenaid, all workable, except the gas range. Hard to clean, delicate and NOT self cleaning. Aqualift is warm water on the bottom of the oven that doesn't even loosen the grime. Had to hand scrub for 4 hours with all the micro sponges and safe cleaning products so as not to damage the surface. I am so disappointed I would return it in a heartbeat. NEVER again will I buy this or recommend it to anyone, even my enemies. And while Kitchenaid is willing to send out a service problem to "fix" the problem. The oven is working as the owners manual says it will work. Shame I didn't get the manual before I got to be the owner. Spell me D-I-S-A-P-P-O-I-N-T-E-D.
Our new house, purchased in May 2016 had no appliances so I thought I was getting the kitchen of my dreams. Nightmares is more like it. All kitchenaid, all workable, except the gas range. Hard to clean, delicate and NOT self cleaning. Aqualift is warm water on the bottom of the oven that doesn't even loosen the grime. Had to hand scrub for 4 hours with all the micro sponges and safe cleaning products so as not to damage the surface. I am so disappointed I would return it in a heartbeat. NEVER again will I buy this or recommend it to anyone, even my enemies. And while Kitchenaid is willing to send out a service problem to "fix" the problem. The oven is working as the owners manual says it will work. Shame I didn't get the manual before I got to be the owner. Spell me D-I-S-A-P-P-O-I-N-T-E-D.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Dsires522
from Brighton michigan
Verified Purchase:Yes
Gas knobs can be easily turn on by just bumping tjem
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Dsires522: Thank you for contacting KitchenAid regarding your appliance. We would be happy to look into your concerns but we will need your model and serial number, your name, phone number, address, User ID (Dsires522), Review ID Number (96612775), and date of purchase emailed to NAR_CustomerSolutions@kitchenaid.com .
Written by a customer while visiting kitchenaid.com
Posted by: Stove purchaser
from Toronto
Verified Purchase:Yes
Having installed my stove two month ago, there have been three separate problems: including the oven not working, the digital display not working, the burner not working and now the fan is not working. This has taken up a great deal of time and energy. Not a stove I would recommend.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello Stove purchaser,
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this email address KitchenAid_Reviews@KitchenAid.com with your Reviewer ID # 83503589, name, phone number, street address, zip code, model & serial number, and date of purchase on the stove.
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this email address KitchenAid_Reviews@KitchenAid.com with your Reviewer ID # 83503589, name, phone number, street address, zip code, model & serial number, and date of purchase on the stove.
Written by a customer while visiting kitchenaid.com
Posted by: Karenlee
from Napeville, IL
Verified Purchase:Yes
I love the look of the oven but the few times I have used it the temp that I have set it to od over 50 degrees less than the actual reading. I need to call the company to get a replacement
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Karenlee.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your range. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user ID #85158039 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your range. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user ID #85158039 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com