Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,032
4 Stars
319
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,251 out of
1,478)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
1
Do Not Purchase
on May 27, 2021
Posted by: Scott791
from London Ontario
This new range (worked for 10 weeks)has now been out of service for 7 weeks!
It is costing me money to have a non functioning range in my home, due to changes in meal plans and dinners ordered in.
When will you just replace this range?
I am now in believably angry and your apologetic responses are not helping.
It is costing me money to have a non functioning range in my home, due to changes in meal plans and dinners ordered in.
When will you just replace this range?
I am now in believably angry and your apologetic responses are not helping.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , June 25, 2021
Hello, Scott791!
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid range. Thank you for taking the time to reach out to us with your concerns. Please accept our apologies for the difficulties and inconvenience you have experienced with your appliance. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Kitchenaid continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your appliance and the attempt to obtain service on it. You are a valued Kitchenaid customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 246116059. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid range. Thank you for taking the time to reach out to us with your concerns. Please accept our apologies for the difficulties and inconvenience you have experienced with your appliance. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Kitchenaid continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your appliance and the attempt to obtain service on it. You are a valued Kitchenaid customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 246116059. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Working good, but quality is lacking.
on August 1, 2021
Posted by: Sarah W.
from Wisconsin
[This review was collected as part of a promotion.] Less than a year after we purchased our stove the "stickers" that were taped onto the knobs started peeling off. That's right, stickers on the knobs. Totally unacceptable for the price you.pay for a KitchenAid product. Finding replacement knobs is also completely unavailable. The dealer was able to get us one replacement knob after a couple months of waiting, but by then two more knob stickers started peeling off! Also, the timer only beeps once so if you miss it it beeps again, only once, after about another minute. Would not recommend this product. Very dissappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful
on January 14, 2022
Posted by: Anonymous
from Modesto Ca
[This review was collected as part of a promotion.] We finally got our oven and installed after almost a year!! It definitely completes our kitchen. It’s has sleek professional look that can upgrade any kitchen! We love the big knobs and the touch screen on too. The awesome three racks come in handy. We love the big see through and with the oven light on, it makes it so easy to take a peep on things cooking in there! Love it!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful and great cooking range
on August 15, 2022
Posted by: Jway826
from Pacific mo
[This review was collected as part of a promotion.] I love my new range. Was a little skeptical about baking in a gas range because I've always had an electric oven but with the convection fan the transition was seamless and everything I bake turns out great
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor design
on March 22, 2023
Posted by: New stove from KB homes
from Rolesville, NC
[This review was collected as part of a promotion.] We are realizing we made a mistake buying this model of gas stove from kitchen aid. Builder gave us only a couple of options. The knobs are so finicky that they almost get turned on by the gentle nudge so if you accidentally bump it while cleaning around the stove or do something on opposite side to the stove the gas will flow. Couple of times we could have had a major accident. Poor safety feature.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 22, 2023
Thank you for sharing your experience with us, New stove from KB homes. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 286563.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ughh
on May 16, 2023
Posted by: Tuc$ontrain
from Tucson
[This review was collected as part of a promotion.] Due to electrical issues I haven’t been able to use the oven. Waiting for part
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, May 19, 2023
Thank you for sharing your experience with us, Tuc$ontrain. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 324344.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
What A Disappointment!!!
on September 24, 2023
Posted by: sf015
from New Jersey
This was not my first KitchenAid purchase. I own a built in refrigerator and several small appliances. I have had no complaints until now. I purchased this range 5 months ago and knew it was a mistake from the first week of use. It has been a huge disappointment. I so wish I could go back and change my order to a better option. The stovetop has its issues with both high capacity burners in the front and the flame level being too high. I have overcooked food and burnt pans due to the flame level even on the low capacity burners at the lowest setting. But it's the oven that is the bigger issue. It is extremely difficult to get the oven to the desired temperature and maintain it at a consistent level. Even at a setting of 350 degrees, the oven does not get to that temperature but can get close with upwards of 30 minutes of preheating. If you open the door during baking to turn a pan, the temperature drops significantly within a very short amount of time. It then takes additional time to get the temperature back up to the desired level making the cooking time difficult to predict and manage. I have ruined many baked goods and have resorted to using my air fryer to bake things like chicken cutlets as I am concerned that the meat will not cook properly. Buyer beware of this unit and do your homework! I am extremely disappointed with this unit and so wish I could return it and start all over again. :(
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 25, 2023
Thank you for sharing your experience with us, sf015. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 400907.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk!
on April 3, 2024
Posted by: Junk!
from Linden, michigan
Bought this expensive stove with convection oven and the convection oven doesnt work at all. I’ve had service 3 times and it still not fixed. Put the temperature on 375 and it take 45 minutes to reach 375 and then the temperature keeps dropping until it gets to 255. Service man coming yet again next week. I would not buy this product!! It is a real lemon!!!!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 4, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 513547.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com