Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,032
4 Stars
319
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,251 out of
1,478)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
5
Love my new range
on June 22, 2023
Posted by: Cooker525
from Dallas, Texas
[This review was collected as part of a promotion.] Love my new range. The oven heats up so fast. I love that the preheat setting shows me the oven temp so I know about how much longer it will be before the oven is ready for me to put the food in the oven. I just wish that there was an owner’s manual that told me about the oven and all that it does. That would have been most helpful.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Safety Concern
on March 27, 2025
Posted by: Keith59
from North Carolina
I really beleive their is a safety issue with this range. If you turn the burner knobs past approximately 1/8 of a turn, the igniter will stop clicking and the range just discharges gas into the house until someone realizes it. I sent this information to Kitchen Aid and they said I just need to get child safety locks. You can turn the burner knobs on my other ranges and the ingniter stays on until fire is detected no matter where the knob is turned to. You would think this is required from a sefety standpoint. For this reason, I cannot recomend this range.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2025
Thank you for sharing your experience with us. We regret to hear that your Gas Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Range model/serial number, and reference Case # 700764.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
poor quality
on July 29, 2017
Posted by: fox
from charlotte
When we bought our townhome, we had a choice of Kitchenaid or whirlpool appliances. I am happy with everything but the range. When I found out the ' self cleaning' was aqua lift, I read the reviews and found all negative ones, that no one liked it and there is a pending lawsuit. I tried to get credit so I could get a real self cleaning oven, one where you push a button and it cleans by itself. Unfortunately, I'm stuck with the Kitchenaid range. The enamel on the inside is very thin, and it's already chipped from pulling the grates in and out. I rarely use the oven because I don't want to manually clean it. The oven isn't insulated very well, and when it's turned on the outside door and drawer are extremely hot. I've accidentally turned on the flames when I reached to clean the top of the range. I almost burned my shirt. The grates are very heavy to lift out to clean. I had Kitchenaid wall ovens in my previous house and was very happy with them. I always felt Kitchenaid had the top of the line appliances and extremely disappointed in this range. I would NEVER buy it again. This range is only for people who don't cook.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear fox:
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Range. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you.
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Range. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Leaks Gas
on July 20, 2018
Posted by: Beachhouse123
from Toronto Ontario
Gender:Female
Bought this stove 6 months ago and it leaks gas. Twice in past 6 months the burner was on without a flame, which I thought was unusual, but last night at 3 in the morning I could smell gas and went downstairs to investigate and found my whole downstairs filled with gas. Somehow, I think the flame is going out while on a low setting and then not noticed and gas is flowing. I have had many gas stoves (kitchenaid as well) and have never seen a problem like this. I think this is a design problem. Very dangerous. I will be calling for service and see what if anything can be done.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy WILSJ35, CA Social Care, July 25, 2018
Hi, Beachhouse123. We're really sorry to hear that your range is leaking gas. We understand how this would be a concerning issue and want to take the right steps to assist. Please call us at 1-800-807-6777 at your earliest convenience. We would like to address this issue and resolve it for you as soon as possible. We appreciate you reaching out to us and providing your feedback.
-Jake
-Jake
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible - rust spots everywhere
on October 30, 2018
Posted by: Kelly - unsatisfiedcustom
from Plymouth mi
Gender:Female
[This review was collected as part of a promotion.] Less than 1/ month old stainless has rust everywhere - looks terrible- no harsh chemicals were used.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Admavj, Social Care, October 31, 2018
Kelly - unsatisfiedcustom:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, user ID (Kelly - unsatisfiedcustom), review ID (212169655), phone number, street address, zip code, model & serial number, and the date of purchase on the Appliance.
We look forward to your reply.
Thank you,
Jessica
KitchenAid Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, user ID (Kelly - unsatisfiedcustom), review ID (212169655), phone number, street address, zip code, model & serial number, and the date of purchase on the Appliance.
We look forward to your reply.
Thank you,
Jessica
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stopped Working After Warranty Expired
on October 27, 2019
Posted by: Karen1123
I liked this range, except that it completely stopped working exactly ONE DAY after the warranty expired. It just went completely dead. Do not buy this range. In fact, don't buy KitchenAid. They are unreliable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy blankar, Digital Care, November 6, 2019
Hello Karen1123, thank you for your review. We sincerely apologize for the concerns with your Range and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Automatically turns on!
on April 27, 2020
Posted by: Gv04
from Niagara Falls
We bought this range because it’s a gas stove top, but we’ve noticed that the range turns on with a light tap as you walk by, which creates a gas leak! If the controls were on the top instead of the front side it would be a much safer range. Also the oven will turn on any time you try to clean the surface because the glass touchscreen is so sensitive. Very poor design for such a simple task. self-clean feature also doesn’t really work as it should, you still have to manually scrub.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy SMITM61, CA SOCIAL CARE, May 22, 2020
Hi there, Gv04! We are so sorry to hear about your gas range and want to help as soon as possible. Please send us an email to CanadaSocial@KitchenAid.Com along with the model, serial, best contact number, and review ID 231394652. We look forward to hearing from you. Thank you -Maddie
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome Oven
on January 2, 2021
Posted by: LDAuzzie
from Brooklyn, NY
[This review was collected as part of a promotion.] Enjoying and still exploring and learning all the wonderful features this range has to offer. You can’t go wrong when it comes to Kitchen Aid major appliance. The quality is a step above most other popular appliances. Their products are on the leading edge when it comes to innovative features. Quality burners, knobs and handles.
Give them a try. I think you’ll be pleasantly surprised !!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com