Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,032
4 Stars
319
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,251 out of
1,478)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
4
Great look and control panel location works great
on August 10, 2024
Posted by: DianneK28
from Chicago Suburbs
[This review was collected as part of a promotion.] Have had this beauty installed for about 2 months - it is beautiful and I love how it looks...seems to take a little longer baking items, but that's just the learning curve. Would highly recommend - especially love that the control panel is not in the back...it looks great and it may be a little pain to keep the current panel clean( only due to location at front), but no different than cleaning the back-places control panel if there are splashes of oil, etc. LOVE IT
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Display went blank
on September 21, 2024
Posted by: Rob!
from Tennessee
[This review was collected as part of a promotion.] Display went blank while in use and won’t come back on. The range is only about 6 month old and has not seen heavy use.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 25, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 596900.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not Good
on September 26, 2024
Posted by: OL24
Range was installed in June. It looks great and the burners work well, but the oven is essentially non-functional. If you set bake to 500 degrees it will claim to have reached temperature when a manual thermometer indicates the temperature is only about 300 degrees. If you leave it running at 500 for an hour, the temperature seems to max out somewhere around 375 degrees. Baking anything is incredibly difficult and takes a very, very long time.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 27, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 599710.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
oven does not work
on September 29, 2024
Posted by: examplenickname
[This review was collected as part of a promotion.] I used the oven once and it hasn't worked since. The spark/ignition system does not work so the oven doesn't work. Service technician came out and could not get it working. He is scheduled to come back and replace the electronic "brain" for the oven. Would prefer to rate the stove as zero stars for nonfunctioning but not an option. Range works fine.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 1, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 601100.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible product
on September 30, 2024
Posted by: Blahhh
[This review was collected as part of a promotion.] After a month the starter for the oven clicks non stop. So far I’ve had two of our new kitchen aid / whirlpool appliances be garbage. Recommend to get other producers. Will never buy this brand again
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 1, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 601626.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Really disappointed. Don’t recommend this product
on October 25, 2024
Posted by: Rick 11
[This review was collected as part of a promotion.] Didn’t work correctly from the start and instead of replacing it they want to try and replace parts. Said they won’t exchange it because we used it. Told them thats the only way to verify it didn’t work. Very rude customer service
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 28, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 613824.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Oven wouldn’t heat on first use
on November 2, 2024
Posted by: Lag1!
from CO
[This review was collected as part of a promotion.] The first time I tried to use my new oven it wouldn’t heat. I had to get it repaired. Two appointments. One to have a tech figure out the problem. Needed a new board which had to be ordered so 2 more weeks to get it fixed. Unreal. Won’t ever buy a kitchenaid appliance again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 5, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 617784.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality
on November 4, 2024
Posted by: Herb123
from Port Orchard, WA
Not very happy with this appliance. From the start, the one side of the gas broiler doesn't light most of the time and I have to manually light it. Now I'm realizing the gasket on the door or the door has something wrong with it - as the amount of heat escaping is causing our cabinets to be ruined. Wondering if it's also a fire hazard....
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 5, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 618886.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com