Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,032
4 Stars
319
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,251 out of
1,478)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
1
Do not recommend
on January 27, 2024
Posted by: Wheat52
from Aurora IL
[This review was collected as part of a promotion.] I really dislike this range. The control panel arrived with scratches and a small dent. The grates are very heavy to remove for cleaning the stovetop. The lowest level possible for simmering is still too hot. The oven smells of gas when I use it and causes me to have a headache.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 1, 2024
Thank you for sharing your experience with us, Wheat52. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 474133.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks nice. But…
on January 31, 2024
Posted by: JC from NC
[This review was collected as part of a promotion.] I have had this range for 6 weeks. I’m still adjusting to a gas stove top but I love the ease of cleanup. The oven- not so much. I’ve never had a gas oven and things weren’t cooking like they should. I bought an oven thermometer to check and it’s about 50-75 degrees cooler than the stove tells me it is. Right now I’m not that pleased with my beautiful stove. Will be calling Kitchen Aid to adjust the oven.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst range ever
on February 7, 2024
Posted by: Dana89509
from Nevada
This is the worst range I have ever owned. I replaced a 10 year old Jennair range that I miss every day. I have several issues:
1. The oven temperature is off by around 30 degrees. I have tried to "recalibrate" but it doesn't help.
2. The flames on the burners are too hot, even on lowest settings. Simmer is impossible.
3. The self-clean function for the oven is a joke. Does not even come close to cleaning. Not even close.
Would never recommend or buy again.
1. The oven temperature is off by around 30 degrees. I have tried to "recalibrate" but it doesn't help.
2. The flames on the burners are too hot, even on lowest settings. Simmer is impossible.
3. The self-clean function for the oven is a joke. Does not even come close to cleaning. Not even close.
Would never recommend or buy again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 9, 2024
Thank you for sharing your experience with us, Dana89509. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 479667.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do not recommend
on February 29, 2024
Posted by: Car63
[This review was collected as part of a promotion.] the stove has not worked correctly since it arrived. Convection does not come on, using the timer occasionally shuts off the oven, as well as it takes a good 30 minutes to get to the correct temperature on bake featu
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 7, 2024
Thank you for sharing your experience with us, Car63. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 494198.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst stove ever owned. Serious chef.
on June 3, 2024
Posted by: John Chris A
from Alexandria VA
If you want to boil water for mac and cheese, this is the stove for you. If you care about precise settings on the cooktop for a variety of chef needs, dont. If you care about getting your thanksgiving turkey cooked on time and evenly, look elsewhere. This is the worst stove I have ever owned. Wont hold tempature. Takes forever to preheat. Range top burners are all blast furnace setting. Don't expect slow simmering, even on cast iron pots. You have to watch food closely or else it burns.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 6, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 546054.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on June 5, 2024
Posted by: JamesN17
[This review was collected as part of a promotion.] So far, we have enjoyed the range. It has a lot of nice features and it looks great in our kitchen. The oven has been malfunctioning over the last week and only ignites intermittently. We have had evenings where the oven will not light at all, so this has interfered with our ability to make dinner at times and has been inconvenient. We are awaiting service on it. If it would work all the time, I would rate it 5/5.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Oven failed to launch!
on July 26, 2024
Posted by: Why bother
from Los Angeles
[This review was collected as part of a promotion.] Brand new unit failed during first use. Tech said gas regulator circuit board failed due to heat. It’s an oven! You’d think someone should have considered that during the design process?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, July 26, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 568863.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Took a month to get it looked at.
on August 5, 2024
Posted by: Train#1
[This review was collected as part of a promotion.] Unable to use. Frame bent and doors don’t close. Hopefully new one coming soon
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 6, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 574237.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com