Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,032
4 Stars
319
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,251 out of
1,478)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
1
on November 8, 2023
Posted by: Bill98
[This review was collected as part of a promotion.] Second range, this replaced a new range that had defective oven. The new range has defective simmer burner/gas valve that needs repair. Two in a row defective ranges.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 8, 2023
Thank you for sharing your experience with us, Bill98. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 24949
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Good stove
on November 28, 2023
Posted by: Cherib1
[This review was collected as part of a promotion.] I love the stove, the reason for the low rating is the directions suck! We had to switch the orfic ourselves and we had to pull up YouTube in order to complete the task. Because we had to switch from natural gas to propane. This should be something that the KitchenAid people should have done. Not the consumer.
Response from kitchenaid.comBy KitchenAid Team, November 30, 2023
Thank you for sharing your experience with us,
ZoenDazey. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 438124.
We look forward to speaking with you.
Marie Q
ZoenDazey. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 438124.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great range
on December 18, 2023
Posted by: User10
[This review was collected as part of a promotion.] We had this rang at our old house and when we moved we vowed to get another. We really like this range.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on December 21, 2023
Posted by: JJMjr
[This review was collected as part of a promotion.] I. love the look of the range and the range works fine but the oven stopped working after two weeks and minimum use
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 21, 2023
Thank you for sharing your experience with us, JJMjr. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 453166.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Pass on this model
on December 21, 2023
Posted by: DPW23
from Panama City Beach, FL
Ignition of burners takes too log. Gas builds up then a blow up when lighting. Convection Oven has not worked from day one. Oven comes on but fan does not.
No, I would not recommend this to a friend.
(click to see the video)
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 21, 2023
Thank you for sharing your experience with us, DPW23. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 453338.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horribly Dissapointed! Can’t cook or bake!!
on January 5, 2024
Posted by: DMMiller
[This review was collected as part of a promotion.] I moved into a brand new Logan home on Nov. 29th and have yet to be able to cook or bake a single item as the brand new kitchenaid range oven won’t preheat. I was finally able to get a repairman here through Logan warranties on Jan. 3rd and he said that two parts need to be ordered!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 17, 2024
Thank you for sharing your experience with us, DMMiller. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 461378.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don’t buy the range
on January 8, 2024
Posted by: Disappointed client
from Philadelphia, PA
Never buy this product. I bought one three years ago and the oven already stopped working so as one of the igniter. When I called the kitchenaid for support, they send me technician on my own expense and the technician said they got over 100 calls regarding the exact same issue which is the control panel needs replacement. He said it’s def manufacturer defect but nothing has been done about it from kitchenaid. Keep in mind I was told by the technician they sent me. I just expect to receive premium product when I pay premium. Was disappointed that kitchen aid didn’t want to help with it instead they told me they will offer me 20% off so I can buy new range.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2024
Thank you for sharing your experience with us, Disappointed client. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 463165.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Could Use Some Fine Tuning
on January 15, 2024
Posted by: Doug_M
[This review was collected as part of a promotion.] Great except for the lower burner settings. One burner has a simmer option. All other burners deliver too much heat on the lowest setting. In fact there doesn't seem to be a really meaningful difference between the high and low settings. The one duel burner is fine but the other four burners need to be able to go lower. As for the oven, I only used it twice, but it seems to work well. It preheats quickly and the temperature control seems spot on. I'd like to use the convection sometime; however there is scant information from you about how and when to use that function.
Written by a customer while visiting kitchenaid.com