Customer reviews from kitchenaid.com
KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Average customer rating
4.3
(1,646 Reviews)
Rating breakdown 1,646 reviews
5 Stars
1,032
4 Stars
320
3 Stars
123
2 Stars
59
1 Star
112
85%of customers recommend this product.
(
1,252 out of
1,479)
Customer Reviews for KitchenAid - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Black
Customer Rating
4
Performance Question
on February 9, 2023
Posted by: Jimmy F12
from Woodbury, MN
[This review was collected as part of a promotion.] I replaced an existing range with this one, the exact same model. At Christmas we used the oven for the first time. On convection mode it did not seem that the circulating fan was working. No fan noise when opening the oven door. Please respond with explanation of expected performance in convection mode. I also have a Kitchen Aid wall oven in my Florida home. Convection fan is audible.
Thank you
Thank you
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Oven not heating
on February 10, 2023
Posted by: Boats
from Los Angeles
[This review was collected as part of a promotion.] The stove top works great…5 stars however the oven doesn’t work as the pilot light continues to reignite resulting in food not cooked. If recipe calls for 45 minutes the oven will take 90 minutes. Yesterday I waited over 40 minutes for the oven to reach 350 and it never did, had to cook in the microwave convection oven. Using the convection mode is worse as food doesn’t brown unless I turn up temperature to 425 or more but not guaranteed. Biscuit test failed as it took 28 minutes vs 11-15 per instructions, convection took as long but didn’t brown biscuits…came out pale.
Stove was delivered on 1/06/2023 and had repair person on 1/18/2023. His explanation for the pilot light restarting was that it was sensor and not restarting although I can clearly hear the igniter ticking and the pilot restarting and food not cooking. I explained that I had to heat oven to 425 or more in order for food to cook. He basically told me to keep doing what I do and buy an extended warranty as it wouldn’t be the last I call for repair. Not acceptable. Please fix or replace the oven.
Stove was delivered on 1/06/2023 and had repair person on 1/18/2023. His explanation for the pilot light restarting was that it was sensor and not restarting although I can clearly hear the igniter ticking and the pilot restarting and food not cooking. I explained that I had to heat oven to 425 or more in order for food to cook. He basically told me to keep doing what I do and buy an extended warranty as it wouldn’t be the last I call for repair. Not acceptable. Please fix or replace the oven.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 14, 2023
Thank you for sharing your experience with us, Boats. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 258319.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome Range!
on February 10, 2023
Posted by: Rip3176
from Tennessee
[This review was collected as part of a promotion.] First Time owning gas range. So glad I went gas!! Heats up very quickly. The controls/knobs and touch controls make it very easy to operate and understand
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Has a smell when using.
on February 11, 2023
Posted by: M. B. B.
from Illinois
[This review was collected as part of a promotion.] The oven smells, the dog wants outside once I turn on the oven, if he’s inside he goes to the guest room to get as far away as he can. I’ve been using the toaster oven lately just to avoid turning on the kitchen aid oven. I’ve been using the vent also. I wish I had looked for an electric stove.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 15, 2023
Thank you for sharing your experience with us, M. B. B.. We apologize for the concerns that you are experiencing with your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 259271.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A-amazing Range!
on February 12, 2023
Posted by: PBell4005
from Canton, Michigan
[This review was collected as part of a promotion.] Love, love, love this range! Not only does it look sleek and professional but the heat is even and reliable. I can’t say enough about the look and performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst Range Ever
on February 16, 2023
Posted by: Eyeem
from Ontario
I bought this range in 2019. What a difference from my previous KA range. The roast feature doesn’t work, the the door doesn’t close all the way through, the cabinets on either side of the range get very hot when using the oven, the Aqua clean is useless. Tried cleaning oven with Aqua clean function five times in one day with no success . Even had a technician come in bone with no success.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 16, 2023
Hi Eyeem! We are so sorry for the issues you have experienced with your KitchenAid range! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number of your range, and your, phone number and include Case #262246. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy installation and great features.
on February 18, 2023
Posted by: Tim Koss
from Ohio
[This review was collected as part of a promotion.] Bought the stove in early January and very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Elegance at it's finest!
on February 21, 2023
Posted by: Brett S
from Illinois
[This review was collected as part of a promotion.] What a great looking range that has everything I need.
Written by a customer while visiting kitchenaid.com