Customer reviews from otterbox.com
Otterbox - Resurgence External Battery Case for Apple iPhone 5 and 5s - Glacier
Average customer rating
3.7
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
60
4 Stars
33
3 Stars
22
2 Stars
15
1 Star
20
68%of customers recommend this product.
(
102 out of
150)
Customer Reviews for Otterbox - Resurgence External Battery Case for Apple iPhone 5 and 5s - Glacier
Posted by: egirl
Verified Purchase:Yes
Was using a mophie, met a friend who told me about the resurgence. I like the resurgence. It has a better protective case and the charge seems equivalent to the other case charger that I was using.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stetzel
from Texas
Gender:Female
Verified Purchase:Yes
I am not thrilled with it. Phone has to go dead before it will start charging the phone again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 15, 2015
Hi Stetzel,
Your OtterBox Resurgence should absolutely be keeping your device all charged up, but it is not intended that your phone be depleted of its charge before this function begins. When you notice that your battery is getting to a point that you would like to add some juice, you should be able to simply push the LED button for one to three seconds and power transfer should kick in. If this is not happening, then please feel free to give our super-charged Otters a call at 1-855-688-7269, and we’ll be more than happy to get you through to one of our Resurgence specialists to see what’s going on and how to get your case and phone amped up!
Cheers!
OtterBox Customer Service Team
Your OtterBox Resurgence should absolutely be keeping your device all charged up, but it is not intended that your phone be depleted of its charge before this function begins. When you notice that your battery is getting to a point that you would like to add some juice, you should be able to simply push the LED button for one to three seconds and power transfer should kick in. If this is not happening, then please feel free to give our super-charged Otters a call at 1-855-688-7269, and we’ll be more than happy to get you through to one of our Resurgence specialists to see what’s going on and how to get your case and phone amped up!
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: FanoftheHooks
from Corpus Christi, TX
Gender:Male
Verified Purchase:Yes
I've been using this Otterbox for a couple of weeks and I like it a lot. It replaced a uNu external battery. I coupled this Otterbox with the Alpha Glass screen protector which is by far the best screen protector that I've used. I like the sleek, attractive design. About the only thing I would like to see them add is a belt holster. I'm really not a fan of placing any type of phone in my pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lora
from Estes Park, CO
Gender:Female
Verified Purchase:Yes
I have had great success with Otter Boxes in the past, the defender series so I turned to Otter Box when I needed the extended battery. The extended battery/case is attractive as well as functional.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Galbro
Verified Purchase:Yes
The case is great and the battery backup works fine but the volume buttons will not work at all. I don't need to change the volume much but when I do I really wish I could
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 6, 2016
Hi Galbro,
That is strange that the volume buttons on this Resurgence are not working. We are sorry that this is happening and we definitely want to help out with this abnormal dilemma. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement arranged for you!
Best,
OtterBox Customer Service Team
That is strange that the volume buttons on this Resurgence are not working. We are sorry that this is happening and we definitely want to help out with this abnormal dilemma. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement arranged for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: anonymous98
Verified Purchase:Yes
The charging part of the case works well, but the volume part does not. When I try to turn the volume up, the volume turns down. I have to turn the volume all the way down, press the up volume button at a certain angle, and then the volume will actually increase. The lower volume button is very sensitive, as well.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 9, 2016
Hi there,
That is odd that the volume buttons on this Resurgence case are not working as well as they should. We are sorry about that and we definitely want to get this resolved for you as soon as possible. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you!
Best,
OtterBox Customer Service Team
That is odd that the volume buttons on this Resurgence case are not working as well as they should. We are sorry about that and we definitely want to get this resolved for you as soon as possible. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com