Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Not worth the space it takes up in my kitchen
on August 19, 2022
Posted by: Brp81
from San Diego, CA
Flimsy question mastic prices on the door break, sending your condiments crashing to the floor. Has happened multiple occasions, replaced most of the door, 4 months later, down she goes. Freezer is small as well, not big enough for a family of 6.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 6, 2022
Hey there,
Thank you so much for reviewing your refrigerator. We're incredibly sorry to hear about the door on your refrigerator and that the freezer is not large enough to sustain your family. It's understandable how annoying that can be. If you have not done so, we encourage you to schedule a service call for any repairs needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Please let us know if you have any questions. Mike@GEA
Thank you so much for reviewing your refrigerator. We're incredibly sorry to hear about the door on your refrigerator and that the freezer is not large enough to sustain your family. It's understandable how annoying that can be. If you have not done so, we encourage you to schedule a service call for any repairs needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Please let us know if you have any questions. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
GTE21GSHSs
on August 29, 2022
Posted by: Sissypoo23
from Bristol,Ct
It is very roomy, Just short extremely short I bought a pedestal so hopefully that will help
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Tierra@GEA, GEA, September 14, 2022
Hello there!
Thanks for taking time of your day to share your experience. We appreciate the feedback and we hope the pedestal helps as well!
Have a wonderful day!
Thanks for taking time of your day to share your experience. We appreciate the feedback and we hope the pedestal helps as well!
Have a wonderful day!
Written by a customer while visiting geappliances.com
Customer Rating
5
Spacious
on August 30, 2022
Posted by: sharaz
from central ma
Quiet, deep crisper. acquired temp on install quickly
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent appliance - with only 2 exceptions
on September 14, 2022
Posted by: Santa Fe Resident
from Santa Fe
I just got this new refrigerator yesterday and love it so far, with 2 exceptions. I was surprised that the freezer section has no light. I also noticed that every time I close the fridge door, the freezer down pops open just a bit and then closes again. This doesn't seem like the most energy-efficient-friendly design. Other than that, I like the design of the refrigerator section - plenty of storage and well thought out too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Average Fridge
on October 1, 2022
Posted by: 11Cheryl
from Elmhurst IL
Pretty bare bones fridge. No freezer light or temp control. The fridge light is pretty dim. Im assuming the control in the fridge regulate both. It does haave a nice sice frezzer. Not much in the way of changing door shelves, but the are wide.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 5, 2022
Hey there, and thanks for submitting your feedback. We do hate to hear you’re not fully satisfied with the refrigerator, dislike the lack of freezer light and separate temperature control (the temperature control you mention does indeed regulate both the fresh food and freezer sections), feel the light in the fresh food section isn’t bright enough and the door shelves aren’t adjustable enough. We regret any inconvenience caused. But we are glad you like the capacity of the freezer and the width of the door shelves. Both your positive and negative feedback will be sent to our team for future review and development; your insights are appreciated, as we always want to know what our consumers think of our models.
If you believe the light in the refrigerator is dimmer than it should be, we do have information on page 10 in the manual on replacing the bulb: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ . We hope that is helpful.
We are confident this refrigerator will meet your food needs well for a long time to come. If you ever have any other concerns or questions, we’re glad to offer assistance any time. Best wishes! -Sarah@GEA
If you believe the light in the refrigerator is dimmer than it should be, we do have information on page 10 in the manual on replacing the bulb: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ . We hope that is helpful.
We are confident this refrigerator will meet your food needs well for a long time to come. If you ever have any other concerns or questions, we’re glad to offer assistance any time. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what we needed, right size
on November 2, 2022
Posted by: BoiseBoy
from Graham, WA
We loved the customer support and service. It was excellent
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Refrigerator is Junk
on December 28, 2022
Posted by: va757
from Chesapeake, Virginia
I purchased a new GE refrigerator and had it installed 8/02/2022 and within a week it stopped working. I had long ice cycles hanging in the freezer where it would stop running, the ice would melt, then it would kick on for a little while refreezing the dripping ice. I had to wait over 2 weeks for a GE Tech to come out for 10 mins, telling me nothing was wrong. I had 2 more service calls with the same GE Tech and never fixed the problem. Now my refrigerator does not work at all. It was purchased new 4..5 months ago. GE product is junk and service repairs are worse.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, December 30, 2022
Hello - We're sorry to hear that your refrigerator has not worked properly. This is certainly not what we'd expect, and we apologize for any inconvenience this has caused.
We see you have an appointment with our certified GE Appliances technician. We're confident they will diagnose and repair your unit in no time. We genuinely appreciate your patience during this time.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
We see you have an appointment with our certified GE Appliances technician. We're confident they will diagnose and repair your unit in no time. We genuinely appreciate your patience during this time.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Would not recommend
on February 28, 2023
Posted by: RRunner
from Indiana
The freezer shelf keeps falling out of the holes. Only use if you want to catch stuff falling out when you open the door.
The wheels for moving it are pathetic. It is tearing up my flooring.
Worst refrigerator I have ever owned.
The wheels for moving it are pathetic. It is tearing up my flooring.
Worst refrigerator I have ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, March 3, 2023
Hello - Thank you so much for taking time out to share your review and experience so far. We really appreciate it.
We're really sorry that this model has let you down, we always strive to make appliances that exceed expectations and perform well. We can understand the frustrations caused by the shelf falling out.
This is going to be forwarded over to our product team to review, this way we can make sure that make the best decisions towards our design.
Thank you again. Stay safe.
Jonathon@GEA
We're really sorry that this model has let you down, we always strive to make appliances that exceed expectations and perform well. We can understand the frustrations caused by the shelf falling out.
This is going to be forwarded over to our product team to review, this way we can make sure that make the best decisions towards our design.
Thank you again. Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com