Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Broke down 2 times in 4 months
on August 5, 2017
Posted by: brokenfreezer
from Virginia, United States
Month 1. Noticed my freezer door was open overnight! When you close the refrigerator door it pushes the freezer door open. I lost everything in the freezer. And had a big mess. Service came out well over a week later.
Month 3. Freezer completely stops working. Ice tray is a puddle. Again lost everything in the freezer. Called 1 week ago today and still waiting for service. My family has gone without Ice during the heat of the summer. Spent so much on unusable food. Also came with no kick plate on a black unit. You can easily see the silver/white cheap metal feet on the bottom.
Month 3. Freezer completely stops working. Ice tray is a puddle. Again lost everything in the freezer. Called 1 week ago today and still waiting for service. My family has gone without Ice during the heat of the summer. Spent so much on unusable food. Also came with no kick plate on a black unit. You can easily see the silver/white cheap metal feet on the bottom.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDA@GEA, GE Appliances, August 17, 2017
Hello,
Thank you for taking the time to write a review on your new refrigerator. We truly regret your experience. This is not what we would expect from our products.
We have shared your comments with our quality control team. We appreciate your feedback.
Thank you for taking the time to write a review on your new refrigerator. We truly regret your experience. This is not what we would expect from our products.
We have shared your comments with our quality control team. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad
on April 2, 2017
Posted by: ggggg
from Moorestown, New Jersey
No light in the top freezer. Control dial for refrigerator and freezer is high, med,off.
There used to be a freezer light and the controls for the refrigerator were numbered so you know where you are at for cooling.
Bad, Bad, feature to remove freezer light and control with numbers.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
3
Response from geappliances.comBy BRENDA@GEA, GE Appliances, April 5, 2017
Hello ggggg,
Thank you for taking the time to write a review on your refrigerator. We regret your experience.
I have shared your comments with our Refrigeration Product Quality Engineers. Thank you for your feedback.
Thank you for taking the time to write a review on your refrigerator. We regret your experience.
I have shared your comments with our Refrigeration Product Quality Engineers. Thank you for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
This product is substandard!
on July 7, 2017
Posted by: Moondog Mama
from Jefferson City, MO, United States
This is the noisiest refrigerator I've ever owned! The seal on the freezer door is so poor that the door flops open when the fridge door closes!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer takes up too much space
on September 16, 2017
Posted by: beth72
from Sterling Heights, MI, United States
Could of been better accommodating with an 18 in.freezer compartment and fresh food doorway could of been better accommodating with smaller vegetable bins so more shelve space could be made to hold gallon size jugs and taller wine bottles. I open fresh food doorway and need to get on floor to see anything on top shelf.great if you stand 5ft. Or under.I had to remove the 2nd shelf to accommodate my milk and wine.hardly have any room for everyday food.don't buy.waste of money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDAatGEA, GE Appliances, September 18, 2017
Hello beth72,
Thank you for taking the time to write a review on your refrigerator. We regret you are not pleased with your purchase.
As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff. Thank you for your feedback.
Thank you for taking the time to write a review on your refrigerator. We regret you are not pleased with your purchase.
As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff. Thank you for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
POOR DESIGN IN BOTH FREEZER AND REFRIGERATOR
on November 15, 2018
Posted by: Majab
from PASSAIC NJ
SHOULD HAVE SEPARATE CONTROLS FOR FREEZER AND REFRIGERATOR, IT DOES NOT. THE SPACE BETWEEN SHELVES ARE PRESET SPACES. ALL THE REFRIGERATORS I LOOKED AT ARE PLASTIC JUNK. WOMEN SHOULD DESIGN PRODUCTS THAT ARE USED MOSTLY BY THEM EVERYDAY. I WAS HEART BROKEN WHEN I COULDN'T GET A RUBBER GASKET FOR MY 28 YEAR OLD REFRIGERATOR, I LOVED IT. IT WAS MADE SO WELL EVERYTHING IN IT WAS ADJUSTABLE, YOU COULD MOVE A SHELF UP 1" OR DOWN 3 INCHES.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on December 10, 2016
Posted by: ykyusa
from Middletown, NJ, United States
i bought this almost two months, it makes loudly noise, and the interior shelf design is not practical as well as the door shelf.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
2
Almost a year
on January 29, 2017
Posted by: martygeoff
We bought our GE last May and have been putting up with it since then. The major problem with it is that the control of the temperature gradient between freezer and the refrigerator is very poor. In order for bread to stay frozen and have 2-3 month half life in the freezer, the unit has to be set cold enough to freeze milk at the back of the refrigerator. We had technician come and replace the thermocouple but it didn't help and we are still living with the problem. Can't afford to replace it. Also the light and thermocouple are both exposed at top of frig unit and can be easy damaged. I nearly broke the light on several occasion. We bought it because it has a large capacity and very large vegetable draws for an upright-freezer-on-top unit, too bad it wasn't better engineered.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly contructed and engineered
on March 3, 2017
Posted by: daveykra
from Faifield County CT
The doors do not close, and the thermostadt had to be replaced once, the unit still does not regulate properly. Either the freezer is too warm or the refridgerator is too cold.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com