Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
4
Nice replacement for my old fridge
on June 15, 2022
Posted by: Wantmyoldfreezer
It's very spacious although I wish the shelves had more options to adjust. Really disappointed they stopped manufacturing the bottom door freezer...would prefer that, but this one is nice
Written by a customer while visiting geappliances.com
Customer Rating
3
Economy refrigerator
on June 19, 2022
Posted by: Jeff 88888
from Santa Cruz
This is an economy refrigerator, moderately noisy. Barely adequate
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, June 21, 2022
Hello. We appreciate you taking the time to leave feedback, though we hate to hear you aren’t fully satisfied with the unit. We know any issue with noise may be concerning, and regret any inconvenience caused. Our team will be informed of your feedback for review and future development; your insights are valued, as we always want to know what our consumers think of our models.
We do anticipate newer models may sound a bit different than older models you might be used to, and if it might be useful we have a description of noises the model may make on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ .
We hope that information is helpful. We are confident this refrigerator will serve your needs well going forward, and are always available if any concerns or questions do come up. We’re wishing you all the best! -SG
We do anticipate newer models may sound a bit different than older models you might be used to, and if it might be useful we have a description of noises the model may make on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ .
We hope that information is helpful. We are confident this refrigerator will serve your needs well going forward, and are always available if any concerns or questions do come up. We’re wishing you all the best! -SG
Written by a customer while visiting geappliances.com
Customer Rating
4
Overall nice fridge.
on July 20, 2022
Posted by: JXC74
from Battle Creek
Obviously it serves it purpose as a refrigerator. I really like the large size drawers for fruits and veggies. The shelves in the door are a nice size as well.
I wish the door shelves though were configured differently. Would have been nice to have one more similar to the egg holder for smaller items like butter, etc.
I did not get the ice maker so have more space in the freezer. My one complaint on the freezer is because I didn't get the ice maker the shelf doesn't go all the way to the back. Makes certain fall down off the shelf.
I wish the door shelves though were configured differently. Would have been nice to have one more similar to the egg holder for smaller items like butter, etc.
I did not get the ice maker so have more space in the freezer. My one complaint on the freezer is because I didn't get the ice maker the shelf doesn't go all the way to the back. Makes certain fall down off the shelf.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
pretty good except following
on July 25, 2022
Posted by: notoro publico
from West Springfield,Ma
very good on electricity use. looking at it from in front of it, top right shelf cannot hold many tall products, shelving in freezer terrible,
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
fridge
on August 6, 2022
Posted by: raymond1950
from ri
i love it plenty of room to store extra stuff. freezer is great
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
love my new refrigerator!
on August 12, 2022
Posted by: Valentino J
Great refrigerator and very please with the product! Own several GE appliances, thank you!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing modern fridge
on August 12, 2022
Posted by: Asteroid
from Bryn Mawr, PA
Only owned 1 day. That said, the retrofitted ice maker seems to make tiny ice cubes, and not many of them. The default shelf configuration is disappointing. Don't know yet if I can adjust the shelving to make useful space. The vegetable drawers are so deep that they subtract useable shelf space from the rest of the fridge. Machine seems much less substantial than the 35-yr.-old Whirlpool it is replacing.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
3
Response from geappliances.comBy Sydney@GEA, GE_Appliances, August 30, 2022
Hi there - Thank you for taking the time to provide your feedback. It's extremely important to us. We're so sorry to hear that you're disappointed with this model. We have provided some information below that may be helpful.
A newly-installed refrigerator may take 12 to 24 hours to begin making ice. The icemaker will produce approximately 3 to 3-1/2 lbs. of ice in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditions. If you suspect your icemaker is not functioning correctly, we recommend reaching out to our service department by calling 1-800-432-2737.
Two of the shelves in the fresh food compartment and the one shelf in the freezer are adjustable. You can find instructions for doing so on page 6 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ga=2.70168211.2082730139.1661776292-729342749.1661526618
We sincerely apologize that the vegetable drawers are not what you were looking for and are too deep for the space. Our Design Team does take this feedback into account when planning future products. If you would like to remove the drawers, you can find instructions for this on page 7 of the Owner's Manual (linked above).
We hope this information is helpful. Again, we're so sorry that we let you down with this model. If you have any additional questions we're always here to help-Sydney@GEA
A newly-installed refrigerator may take 12 to 24 hours to begin making ice. The icemaker will produce approximately 3 to 3-1/2 lbs. of ice in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditions. If you suspect your icemaker is not functioning correctly, we recommend reaching out to our service department by calling 1-800-432-2737.
Two of the shelves in the fresh food compartment and the one shelf in the freezer are adjustable. You can find instructions for doing so on page 6 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ga=2.70168211.2082730139.1661776292-729342749.1661526618
We sincerely apologize that the vegetable drawers are not what you were looking for and are too deep for the space. Our Design Team does take this feedback into account when planning future products. If you would like to remove the drawers, you can find instructions for this on page 7 of the Owner's Manual (linked above).
We hope this information is helpful. Again, we're so sorry that we let you down with this model. If you have any additional questions we're always here to help-Sydney@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Ice maker is junk low volume &poor assembly from f
on August 18, 2022
Posted by: David Dgr 56
from Danville Indiana
Ice maker is junk. Doors already Sagging and dragging
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 6, 2022
Greetings,
Thank you so much for taking some time to write about your refrigerator. We're awfully sorry to hear how dissatisfied you are with your unit. If you haven't done so, we would encourage you to take advantage of your warranty to schedule service for the ice maker and doors. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
If you have any questions, let us know anytime. Mike@GEA
Thank you so much for taking some time to write about your refrigerator. We're awfully sorry to hear how dissatisfied you are with your unit. If you haven't done so, we would encourage you to take advantage of your warranty to schedule service for the ice maker and doors. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
If you have any questions, let us know anytime. Mike@GEA
Written by a customer while visiting geappliances.com