Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
3
Meh
on October 20, 2021
Posted by: Cola87
from Boston
I was so excited to get my new refrigerator. Plugged it in and all was good nice and quiet But all of a sudden I here noises from it. Very noisy ☹️
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, October 25, 2021
Hello there, thank you for sharing your honest feedback with us. This goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances. With that said, we're sorry to hear your refrigerator has been noisier than expected. We understand how this could be worrisome or annoying and we're happy to help.
You can view our list of abnormal refrigerator noises here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe yours qualifies, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're wishing you the best and we appreciate you reaching out to us.
Guy@GEA
You can view our list of abnormal refrigerator noises here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe yours qualifies, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're wishing you the best and we appreciate you reaching out to us.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Average
on October 25, 2021
Posted by: Twinklingowl
from Hempstead, Tx
There is not much interior space. We had to remove a drawer to be able to have the right amount of room. Spills are difficult to clean on the bottom shelf above the two drawers
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, October 26, 2021
Hey there, we're sorry you're not finding this refrigerator to have as much space as you'd like and that spills are difficult to clean. We can understand how this would get annoying, so we'll be sure to share your comments with our design team for further consideration.
Your feedback goes a long way into helping us improve our appliances, so we want to thank you for bringing this to our attention and let you know we're wishing you the best.
Guy@GEA
Your feedback goes a long way into helping us improve our appliances, so we want to thank you for bringing this to our attention and let you know we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
See if you can buy something made in the USA
on October 26, 2021
Posted by: JeffyJoe
from Trumbull, CT.
No GE badge or plug to cover holds in door on delivery. Light switch broke in less than two weeks. I long for the days when you plug a GE frig in, push it in the corner and checked after 25 years to make sure the lightbulb was still working.
Features
5
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, October 27, 2021
Hello there, we're terribly sorry to hear your light switch broke within two weeks. We pride ourselves on quality, so we never want to see this from our consumers. To have this fixed, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will be able to get you squared away. We're wishing you the best and we appreciate you bringing this to our attention.
Guy@GEA
We're confident our technician will be able to get you squared away. We're wishing you the best and we appreciate you bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good Performance and Spacious
on October 29, 2021
Posted by: Votive
from Columbus, Ohio
Very Spacious and good performance. Good value for money.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible prepare to waste all of your food
on October 29, 2021
Posted by: Haginsand
from Homewood
My landlord bought this new frigerator for our unit and after a day or two it stopped freezing and keeping food cold . You can hear that’s it on and it’s faintly blowing air but the freezer is only at 40 degrees and the fridge only gets to 50 I had to put thermometers in there to check because it can be very deceiving seeing your ice cream slowly soften over the course of days .
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 1, 2021
Hello. We appreciate you taking the time to reach out to us, though we truly regret that you've had an issue with the refrigerator and freezer not reaching your desired temperature. We know a problem with cooling would be very concerning, and would like to assist.
If you wish to try troubleshooting the issue, we do have an article with information on how to potentially resolve a cooling issue here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 . Among other steps, you can check the gaskets to make sure there's no gaps or tears that are preventing a proper seal, and ensure there's an adequate food load to help maintain a cool internal environment. Your manual also has troubleshooting tips, starting on page 23.
After reviewing our system, we do see you have a service appointment pending. We are confident the technician will be able to properly diagnose and repair the issue. If you need to contact the service department again, they are available at 1-800-432-2737. Our Design team will also be informed of this issue; we value your insight, as we want to be aware of any possible areas of concern.
We hope you are able to resolve the cooling issue with your refrigerator soon, so you can enjoy the unit (and properly frozen ice cream!) without any further inconvenience. If you have any other concerns or questions, we're always happy to help. -Sarah@GEA
If you wish to try troubleshooting the issue, we do have an article with information on how to potentially resolve a cooling issue here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 . Among other steps, you can check the gaskets to make sure there's no gaps or tears that are preventing a proper seal, and ensure there's an adequate food load to help maintain a cool internal environment. Your manual also has troubleshooting tips, starting on page 23.
After reviewing our system, we do see you have a service appointment pending. We are confident the technician will be able to properly diagnose and repair the issue. If you need to contact the service department again, they are available at 1-800-432-2737. Our Design team will also be informed of this issue; we value your insight, as we want to be aware of any possible areas of concern.
We hope you are able to resolve the cooling issue with your refrigerator soon, so you can enjoy the unit (and properly frozen ice cream!) without any further inconvenience. If you have any other concerns or questions, we're always happy to help. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
A lot of space and working good so far.
on November 1, 2021
Posted by: Begu
from N/A
I got it a few minutes ago.
A lot of space and working great so far.
A lot of space and working great so far.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Shelf adjustment not good enough.
on November 19, 2021
Posted by: Dvice
from Smithville, Texas
The refrigerator works great but only has one extra shelf bracket.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Good appliance
on December 10, 2021
Posted by: Glojlc
from Albuquerque
This GE refrigerator replaces a 25 year old GE that was still operational in my home. I wanted a more energy efficient appliance. After installation I noticed the temperature of the unit at the recommended setting was actually colder. Wow! I thought my old fridge was working pretty well but I expect the new model is even better. There is not a light in the freezer. I'm undecided about whether or not this is bothersome. Overall, it's a nice appliance.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com