Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
2
Not handy
on July 26, 2021
Posted by: L Louie
from Oregon
Shelves not handy, wanted bottom freezer but not available. Needed it but had to wait 2 weeks, not the stores fault.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 27, 2021
Hello - We appreciate you taking the time to share your review. Thank you so much for your feedback regarding the shelves! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances!
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features and size
on July 27, 2021
Posted by: Mistol
This a new appliance and so far I am pleased with it's performance
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Large freezer space
on August 25, 2021
Posted by: Vivvy
from Morris,Illinois
Love the size of freezer, and size of crisper drawers.Also the finish is easy to keep clean
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Problematic Design!
on September 2, 2021
Posted by: Bonnieshe
from Miami, FL
After waiting months for the 2nd refrigerator to arrive, the 1st one being damaged as well as numerous calls to GE & the shipper to flip the doors so I could open them in my small kitchen space, this fridge has been a big disappointment! The only good feature is the textured bisque color! Aside from there being no light in the freezer & it's shelves stop 2/3 of the way back to protect vents, I presume, stuff falls off! Trying to get the temp just right without my stuff freezing in the fridge is tricky because of no independent controls! The fridge is quite spacious & much deeper than my 27 yr old side by side Whirlpool was, my kitchen is small & it's practically in the middle of my kitchen, oh well... However, given the other issues, the one that gave it my bad rating is a serious design flaw! Whenever you open the freezer 1st & "close" it, then open n' close the fridge door, bolo for the freezer becoming ajar without noticing it! It will always pop open, but is supposed to shut right away, but doesn't close a lot of the time! I've had my freezer items partially thaw out a few times now & have to always be vigilant about making sure it's sealed shut! It does this trick most of the time, but not always! Who can remember this *EVERY* time one opens the doors to this unit!? I had a GE repairman out within the 1st month, it did this trick repeatedly for him! He said it's the design & nothing can be done about it! Basically, I gave it one star for this main reason! I miss my Whirlpool that after 27 yrs developed an untrustworthy "repaired" freon leak! I would stay clear of this troublesome GE model!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 3, 2021
Hello. Thank you for taking the time to reach out to us about your refrigerator. While we're glad you like the textured bisque finish, we're disappointed to hear you have concerns with other elements of the design. We know this may be concerning, especially if you had to have a former unit replaced as well. We'd like to assist.
We apologize for any inconvenience associated with the freezer door opening when the refrigerator door is closed. This is an indication that there’s a good seal on the door, and if the door closes again by itself this is considered normal. If the door is not closing again by itself, you may need to adjust the leveling legs – these should be positioned so the front of the refrigerator is just raised enough for doors to close easily. If you need to adjust those leveling legs, they can be turned clockwise to raise the refrigerator and counterclockwise to lower it. More information on adjusting the leveling legs is available on page 11 of your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60726-3.PDF .
We also regret you are dissatisfied with no light or temperature controls in the freezer, the unit taking up too much room in your kitchen, and the depth of the shelves. Your feedback will certainly be sent to our Refrigerator Design team for review. We are always looking for any necessary areas to improve, and appreciate you sending your thoughts.
If you have any other questions or concerns, we are always happy to help. Wishing you all the best! -Sarah@GEA
We apologize for any inconvenience associated with the freezer door opening when the refrigerator door is closed. This is an indication that there’s a good seal on the door, and if the door closes again by itself this is considered normal. If the door is not closing again by itself, you may need to adjust the leveling legs – these should be positioned so the front of the refrigerator is just raised enough for doors to close easily. If you need to adjust those leveling legs, they can be turned clockwise to raise the refrigerator and counterclockwise to lower it. More information on adjusting the leveling legs is available on page 11 of your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60726-3.PDF .
We also regret you are dissatisfied with no light or temperature controls in the freezer, the unit taking up too much room in your kitchen, and the depth of the shelves. Your feedback will certainly be sent to our Refrigerator Design team for review. We are always looking for any necessary areas to improve, and appreciate you sending your thoughts.
If you have any other questions or concerns, we are always happy to help. Wishing you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not consumer friendly
on September 12, 2021
Posted by: Bob Ranieri
from Monee, IL.
Bottom bins to high. Shelves on door not adjustable. Freezer shelf doesn’t go all the way back. If you’re tall or have a bad back the top refrigerator shelf is useless and I’m only 5’6” tall.
No, I would not recommend this to a friend.
Features
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 15, 2021
Hi there,
Thanks so much for taking the time to review your refrigerator. We're so sorry to hear that you are not pleased with your model and can understand your dissatisfaction. We're constantly working to improve the quality of our products and your comments are a key part of that process. Stay well. Mike@GEA
Thanks so much for taking the time to review your refrigerator. We're so sorry to hear that you are not pleased with your model and can understand your dissatisfaction. We're constantly working to improve the quality of our products and your comments are a key part of that process. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Extremely noisy
on October 6, 2021
Posted by: Sucker22
from Mechanicsville Va
I wish I had more time to find a refrigerator and some more availability! This product is inferior to our previous Kitchenaid!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 7, 2021
Hi, Thanks for choosing a GE refrigerator for your kitchen! We appreciate your comments and apologize for any inconvenience with the sound level. Here is a helpful link that describes normal sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901.
Also, we use foam insulation in our new models which has excellent insulating capabilities and is very energy efficient, however, it's not as sound absorbent as previously used fiberglass insulation. Depending on the placement of the refrigerator in your kitchen, you may want to place a piece of rubber backed carpet beneath the refrigerator to help reduce the sounds.
We hope this helps and if any questions come up, please reach out! We'll be here for you. - Sharon@GEA
Also, we use foam insulation in our new models which has excellent insulating capabilities and is very energy efficient, however, it's not as sound absorbent as previously used fiberglass insulation. Depending on the placement of the refrigerator in your kitchen, you may want to place a piece of rubber backed carpet beneath the refrigerator to help reduce the sounds.
We hope this helps and if any questions come up, please reach out! We'll be here for you. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good size! Quiet running.
on October 12, 2021
Posted by: Cindysand59
from Matteson illinois
It is a great value. Well worth the money.
Would recommend it.
Would recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Big inside
on October 19, 2021
Posted by: East Akron program
from Akron Ohio
Freezer doesn't work properly. Ice sickles on everything.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, October 22, 2021
Greetings,
We're terribly sorry to hear that your freezer is not working properly and that ice crystals are forming. We understand how much of a nuisance that is. We want to provide a troubleshooting article that will provide some solutions.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If these tips do not help, consider taking advantage of your warranty and schedule service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
All the best. Mike@GEA
We're terribly sorry to hear that your freezer is not working properly and that ice crystals are forming. We understand how much of a nuisance that is. We want to provide a troubleshooting article that will provide some solutions.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If these tips do not help, consider taking advantage of your warranty and schedule service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
All the best. Mike@GEA
Written by a customer while visiting geappliances.com