Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Plastic Fan
on August 23, 2017
Posted by: Andre Sarkissian
from New York, NY, United States
Only within 2 years this morning I hear what sounds like a Jackhammeer. It is the plastic fan. What to do. I'm sure the is coveniotly not covered.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, August 25, 2017
Hello. We appreciate your taking the time to write your review on your refrigerator. This is not something we would expect to hear and we're sorry for your experience. We recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We will also share your comments with our product team. Thank you, again, for your feedback.
http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We will also share your comments with our product team. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Terrible design
on October 7, 2017
Posted by: Andina
from Albany, NY, United States
I bought this refrigerator two months ago. The design is awful. The freezer is too long, starting the refrigerator part too low . You have to bend down so far to get anything, causing back and neck aches. The big hump in the middle makes it difficult to move items across the shelf, and you can not adjust the shelves. When you do there is no room for the draw. Also, there is no light in the freezer and the ice maker is really slow. It takes hours to make one tray of ice. I wish I could trade it in for a better model.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice Size
on March 12, 2015
Posted by: Yeehaw4pecos
from PA
Really like it and that it has a textured finish (less fingerprints). Not accustomed to the larger crisper (makes bottom shelf small)
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
excellent refrigerator!
on January 29, 2016
Posted by: space box
from Elmont, New York
I specifically wanted this refrigerator. Still wasn't sure it was still manufactured. Great space!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
remarks
on August 23, 2016
Posted by: im45
from Orange County, NY, United States
Got this frig two weeks ago. Working well but having some frost buildup in freezer -don't know why? Would have liked:1) more flexible options for arranging shelf spacing and 2) separate temp. controls for freezer and frig. instead of just one controller
Features
3
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on August 27, 2016
Posted by: Paula789KL
from Minnetonka, MN
I have had this fridge for about a month. What I find truly frustrating is the light in the center of the ceiling of the fridge. It takes up a bunch of space, limits using that space for taller items, and it is uncovered, which makes me worried about breaking it. Also, when the fridge is loaded, the lighting is really poor, because product stored on that shelf blocks it. I am also frustrated that it is loud when running. The good thing for us were that it has 1 door. In a smaller kitchen, having to go around French doors to access food would have been a nightmare. I am also pleased that the ice maker was an option. Ice makers use plastic tubing, and who knows what chemicals are leached into water from the. They also use tap water rather than filtered water, so it would be impossible to avoid the chlorine, fluoride, and other poisons that really need to be filtered out to make water more safe. Frustrating is that the freezer has only 1 shelf. I like that the space at the bottom of the unit is used more efficiently than older models, but in order to keep the floor clean directly under the door, I have to open it to vacuum that space. (Not talking about vacuuming UNDER the whole unit with this comment.) The vegetable and fruit drawers are spacious, and, since they are of clear plastic, everything can be seen in the drawers. The shelves in the door are decent, but it was designed to allow for taller things like milk, which only works for half that shelf, because the butter dish takes up half of it. With more taller things, we would either have to get rid of the butter dish or try to store them on the top shelf in the fridge, which is then completely restricted by that poorly placed light fixture.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
4
Response from geappliances.comBy JILLatGE, GE Appliances , September 12, 2016
Hello. Thank you for taking the time to write your review on your new refrigerator. We are glad to know you are happy with several features. We also appreciate your candor with your suggestions for improvement. We are always looking for new ways to enhance our appliances for our customers. Thank you, again, for your comments.
Written by a customer while visiting geappliances.com
Customer Rating
4
Shelves not user friends.
on October 1, 2016
Posted by: Os GM
from Floral Park, NY, United States
Alot of ice accumulated in the freezer because the rubber stripping doesn't adhere well
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Extremely poor quality
on October 10, 2016
Posted by: Ret2407
from Arlington, TX
This is actually the 2nd replacement in 13 months. The 1st was a replacement through my home warranty plan. It was delivered 8-25-15 & the 1st repairman was here on 9-2-15, just 8 days! They were here 8 times, extended the warranty another year and then determined it could not be repaired & sent another refrigerator on 9-30-16. Only a week into receiving it, it is making a very loud noise, & I expect it, too, will not make it a year. Next time, I will take the money the home warranty offers & get a different brand.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com