Customer reviews from geappliances.com
GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.7
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
187
4 Stars
112
3 Stars
77
2 Stars
43
1 Star
53
65%of customers recommend this product.
(
291 out of
449)
Customer Reviews for GE - 21.1 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Defrost fan defect. Iced up. all food lost
on April 3, 2021
Posted by: Tom Oz
from Mn
Lost all food twice on new refrigerator. No light bulb in replacement unit after second failure.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, April 21, 2021
Hello, thanks for your review. We apologize that your new refrigerator is missing its light bulb and understand how frustrating this is. In this case, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Seems to work fine
on October 30, 2021
Posted by: Bofs2010
from Spokane, Washington
There is no light in freezer compartment, which is disappointing.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor design
on November 30, 2021
Posted by: VL13
from San Francisco, CA
We regret purchasing this product and wish we could turn back the clock, as we are now stuck with a refrigerator that has a poor design for our needs. We rarely use the top freezer because we focus on fresh foods, but the freezer occupies the most important space directly in front of the user and it is huge. To get what we need in the refrigerator, we have to bend down low, which is hard to do because we are both in our 70's. We have to reach deep to get anything because the shelves are recessed, due to the oversized shelves on the door. The hydrator bins are smaller than we are accustomed to, again because of the oversized door shelves. We have to avoid bumping our heads on the freezer unit, including the handle, as we come up. We have to reach around the thermostat which is situated in the most ridiculous position--right in the middle front of the top shelf instead of on the side or back of the fridge. If only we could return this product and get one more suitable for our needs.
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, December 2, 2021
Hi there,
Thanks for leaving a review. We are so sorry to hear about your disappointment with your new fridge. Know that we honestly do appreciate that you've taken time to write a review; we're always looking for ways to improve. This will be sent along to our design team for them to review for future products.
If you have other questions or concerns about your model, know that you're always free to reach out and let us know.
Best wishes,
Michael@GEA
Thanks for leaving a review. We are so sorry to hear about your disappointment with your new fridge. Know that we honestly do appreciate that you've taken time to write a review; we're always looking for ways to improve. This will be sent along to our design team for them to review for future products.
If you have other questions or concerns about your model, know that you're always free to reach out and let us know.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Spacious Fridge
on December 6, 2021
Posted by: Nor86
from Middletown, MD
The space this refrigerator is so spacious and quiet.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t work/Doesn’t cool
on December 14, 2021
Posted by: ECP73
from San Diego, CA
Delivered on Nov. 20th, stopped working on Dec. 10th.
Parts to repair aren’t available till Feb. 3rd.
Parts to repair aren’t available till Feb. 3rd.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, December 15, 2021
Hi - We are truly sorry yo hear about the issues you are having with your new GE refrigerator and apologize for the inconvenience this is causing you. We are glad to see you are working with our consumer relations team and recommend reaching out to them directly regarding your situation. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this!
on May 18, 2022
Posted by: ceci81
from Santa Fe, NM
It has so much space inside. I really needed a refrigerator with lots of freezer space and this one really delivered. In addition, it is so quiet.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 19, 2022
Hi there, and thanks for taking the time to submit your feedback. We’re so grateful the freezer space and overall capacity are a good fit for your needs, and that you also appreciate the quiet performance of the unit! Our Design team will be thrilled to receive your positive feedback – we always want to provide a great experience for our consumers. We’re available any time if you have any questions or concerns in the future – best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Bisque Refrigerator
on August 1, 2022
Posted by: Miss Gram
from Maryland
Wish that I could fit my regular size Brita on the top shelf instead of the door and a gallon of milk. The controls are in the way
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
nice
on September 6, 2023
Posted by: StannatS
nice outside stainless steel, cleaning it takes time and a bit of elbow grease.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com