Customer reviews from kitchenaid.com
KitchenAid - 19.7 Cu. Ft. French Door Refrigerator
Average customer rating
3.7
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
65
4 Stars
36
3 Stars
18
2 Stars
20
1 Star
20
67%of customers recommend this product.
(
102 out of
153)
Customer Reviews for KitchenAid - 19.7 Cu. Ft. French Door Refrigerator
Posted by: Lisa
from Ut
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is too small for my liking! After using it for a month and a half, the ice dispenser and water quit working! Highly disappointed!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: TMOM
from Madison, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is cheap considering the price tag. The doors don't solidly shut--they feel light and cheaply made. The drawers inside do not run smoothly on their track--they get tweaked left or right and do not shut properly. There is not much room in this fridge but it works. The ice machine doesn't hold very much ice for how much space it takes up. It doesn't even have the option to crush ice! The fridge also does not have an alert if the door is left open. You cannot lock the ice/water dispenser, so our small children can freely play with ice and water. Extremely disappointed with this fridge for the price we paid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear TMOM: Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you
Written by a customer while visiting kitchenaid.com
Posted by: Susie
from Port St Llucie, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had this refrigerator few days when the freezer had issues . More frost and ice than food ! Took 3 weeks to get any response on having it picked up and new product delivered . The answer was a flat no. Told they do not take back products once in your home. Long/short it was repaired. Did get a response from CEO after writing a letter. I spent $6,200.00 on appliances receiving a damaged refrigerator . Kitchenaid will never get my business again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Hi Susie, thank you for providing feedback about your refrigerator. We would like to discuss your review further with you. Please email us at Nar_Customer_Solutions@Kitchenaid.com with your review ID 77911425, your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Sincerely, Jordan -The KitchenAid Review Team
Written by a customer while visiting kitchenaid.com
Posted by: Dan
from Clinton, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have all Kitchenaid appliances. And the counter depth refrigerator fits the high quality mold. My only criticism is the dual door must be closed in sequence.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Clark and new home
from Summerville, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We picked this fridge out with the home. Love it. The display screen is not very helpful and the door light sensor does not really work.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Britt
from Franklin, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this for our new home and absolutely love it! Great quality product! Love that the shelving can be adjusted as needed. Our only disappointment is that it does not have a crushed ice function.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Cesar
from Sandy, UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] The capacity, easy access and good look of the apliance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: PapaTart
from Grand Blanc, Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spits the ice cubes all over the floor when trying to put into a glass
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com