I am HOPING I can get Kitchenaid to do something about this oven!! The lining is splinttering and cracking!! I have a piece in my hand from trying to clean it. The store where I ordered it sent out a 3rd party repair man to look at it. He contacted Whirlpool on my behalf and it was denied because it is COSMETIC. I have been using this oven for 2 months. I spent over $10k on Kitchenaid appliances for my new house and THIS!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Hello ERS
Thank you for your review.
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NAR_Customer_Solutions@KitchenAid.com with your Reviewer ID # 97267967, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
This is our first double oven and they both work well. It is so nice to make a whole meal for a small army at the same time with this spacious model. The electronics are intuitive and allow a lot of flexibility.
Have this oven 7 months and baked all of my receipts cookies cakes beautifully. Last week tried to bake my usual receipes and all four were overdone outside not baked inside?Is the oven broken?KOCE500ESS04
I did not hesitate when I had to replace my previous ovens replacing them with Kitchen Aid as it's reputation proceeds it big time. I have been using my Kitchen Aid mix master forever to help me make breads which I am about to do now with my new ovens.
I like everything about our new double ovens except that they run very cold and the instructions just say to get used to it. I have had to do a bunch of test batches of baked items that require specific heat settings to figure out how to adjust my recipes. I have baked the same recipes for over 40 years in various ovens of various makes and ages, and I have never had the same issues I am having with these ovens. I will figure it out eventually but it is disappointing.