Customer reviews from sony.com
Sony - Walkman 8GB* MP3 Player - Black
Average customer rating
3.1
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
9
4 Stars
9
3 Stars
6
2 Stars
8
1 Star
7
54%of customers recommend this product.
(
19 out of
35)
Customer Reviews for Sony - Walkman 8GB* MP3 Player - Black
Customer Rating
2
A device with lots of issues
on October 26, 2017
Posted by: Iphdrinc
from Spain
Gender:Male
Volume issues, resets, lack of responsive controls, do a web search, it affects multiple users. Not trivial to update firmware to 1.1
Response from sony.comBy Sony North America Customer Support, October 27, 2017
Hi Iphdrinc, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
Written by a customer while visiting sony.com
Customer Rating
2
Only the good die young
on December 1, 2017
Posted by: Mr Charlie
from Metairie, LA, United States
Gender:Male
I enjoyed the walkman for two years and then the right speaker died.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2017
Hello Mr Charlie, we apologize for the inconvenience. You may try to troubleshoot the unit with the troubleshooting steps provided on the link below to isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
If the issue persists, you may check it with our authorized servicer. You can locate the nearest to you at this link: https://esupport.sony.com/US/p/service.pl
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
If the issue persists, you may check it with our authorized servicer. You can locate the nearest to you at this link: https://esupport.sony.com/US/p/service.pl
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
BAD DESIGN
on June 18, 2018
Posted by: johnlau84
from Malaysia
Gender:Male
I just bought this today and found out that the bluetooth DOESNT work in the pool , only MP3 works .
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 18, 2018
Hi johnlau84,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Zac
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Zac
Written by a customer while visiting sony.com
Customer Rating
4
very nice product
on December 17, 2014
Posted by: mekrn72566
it took a few times to get use to it but very very nice sound the battery life low but ok
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Great for a while, then it dies.
on March 23, 2018
Posted by: alicecc
Gender:Female
The player is great in the first months. Then it simply stops working. I wouldn't buy it again.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 23, 2018
Hi alicecc, we're sad to hear what happened with your headphones. You may refer to the Help Guide to troubleshoot the issue: http://docs.esupport.sony.com/portable/NWZW273S_W274S_guide/en/contents/05/02/02/02.html
Regards,
-Erin
Regards,
-Erin
Written by a customer while visiting sony.com
Customer Rating
4
Overall happy with my purchase
on September 26, 2014
Posted by: notBrian
from Macomb, MI 48044, USA
This mp3 headset had been wonderful for my workouts and running. It even worked well when I did the warrior dash this summer. The only issue I have with it is twice now it has turned off unexpectedly. When I turned it back on and hit play it only gives me a beep. I assumed the battery was dead but I plugged it into my computer and showed 90% battery. Once I unplugged from my computer and tried to use it again it worked. Kind of odd. A suggestion for the next model is to add bluetooth.
I would recommend this to a friend!
Response from sony.comBy Oscar, Sony Style, October 3, 2014
Thank you for your feedback and for choosing SONY. We kindly recommend you visiting:
https://us.en.kb.sony.com/app/answers/detail/a_id/31881/p/57784,59687,59826,93921/c/65,66/kw/turns%20off%20by%20itself
https://us.en.kb.sony.com/app/answers/detail/a_id/31881/p/57784,59687,59826,93921/c/65,66/kw/turns%20off%20by%20itself
Written by a customer while visiting sony.com
Customer Rating
4
A Good Choice For Runners
on October 8, 2014
Posted by: MCAST
As a running entertainment system; I would recommend this unit. The volume range could use a tweak, and the next version should include a base control. Other than that, I enjoy not having sweat running into my ears at the ear buds. The ear bud fit is fantastic.
This unit is user friendly. The best point is that I don't have to have any wires get in my way.
Thank You SONY
This unit is user friendly. The best point is that I don't have to have any wires get in my way.
Thank You SONY
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
poor product. did not last 5 months
on November 24, 2014
Posted by: kimmieh
from Knoxville, TN 37918, USA
It was great while it worked. Comfortable, good sound, stayed on while swimming. I purchased in July. It is now Nov and it will not charge. I am trying to get it replaced but not sure if Sony will do anything for me. I would not tell a friend to buy this.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Support, November 24, 2014
Hi Kimmieh,
We're sadden to hear about this. try troubleshooting the issue by going to this link:
https://us.en.kb.sony.com/app/answers/detail/a_id/42556/c/65,66/p/57784,59687,59826,90830/
If the steps from this link will not fix it, then your Walkman will need to be sent for repair by going to: Http://eservice.sony.com. -Vincent
We're sadden to hear about this. try troubleshooting the issue by going to this link:
https://us.en.kb.sony.com/app/answers/detail/a_id/42556/c/65,66/p/57784,59687,59826,90830/
If the steps from this link will not fix it, then your Walkman will need to be sent for repair by going to: Http://eservice.sony.com. -Vincent
Written by a customer while visiting sony.com