Customer reviews from geappliances.com
GE - Profile 16.6 Cu. Ft. Top-Mount Refrigerator - Stainless-Steel
Average customer rating
1.9
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
7
4 Stars
6
3 Stars
1
2 Stars
7
1 Star
41
21%of customers recommend this product.
(
12 out of
58)
Customer Reviews for GE - Profile 16.6 Cu. Ft. Top-Mount Refrigerator - Stainless-Steel
Customer Rating
1
MODEL SUCKS
on May 7, 2019
Posted by: Sweetwilly44
from Chicago, IL
WE GOT STUCK WITH THIS LEMON WHEN THE BUILDER INSTALLED IT. MOTHER BOARD WENT OUT; DOOR ON FREEZER WAS NOT LINING UP; SIDE BY SIDE DOORS BROKE THE LATCHES THREE TIMES.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, May 8, 2019
Hello Sweetwilly44 - We appreciate you taking time to write your refrigerator review and we’re sorry for your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features
on March 11, 2020
Posted by: KimS7
from Los Angeles, CA
Love the Fridge on top, and lots of freezer space. Extra door shelves add more space. Great for a small kitchen.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Beautiful but
on April 4, 2022
Posted by: Bella187
from Scarsdale
The motherboard very earl on had tb replaced 3 times. I have trouble w bottom freezer drawer. You must be very careful to keep it aligned as it can jump track and not close properly. In this case the warning Bell does not sound.
Most importantly now the Inside water dispenser button is broken and I cannot find the part. Come on GE u should be able to source this part!
No, I would not recommend this to a friend.
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 6, 2022
We’re sincerely sorry to hear the motherboard had to be replaced 3 times, the bottom freezer is coming off the track, and that your dispenser button has broken. We can imagine your frustration and the inconvenience caused. We’ve sent an e-mail to gather some additional information about your unit. Please respond at your earliest convenience so that we may take a closer look into this. We look forward to hearing from you. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
unsealed doors - foul tasting water - loud motor
on April 27, 2022
Posted by: chris123123123123asddsdfs
from virginia
This refrigerator was already at the condo I bought, the temperatures were always above what I had set, turns out the doors would not seal. On top of this the water tasted bad even after a filter change, and the motor was always on and very loud.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 28, 2022
Hello - We appreciate you taking the time to share your review. We are sorry you have had several issues with your refrigerator. We can understand your frustration. We recommend service. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor design. Very unreliable.
on April 9, 2023
Posted by: MHJim
from Murray Hill, NJ
Lot's of stuff stopped working: cold water dispenser, ice-maker, door latches broken, temp display, main controller (twice).
Features
2
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, April 11, 2023
Hello there! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your refrigerator is experiencing issues with broken door latches, cold water dispensing, and the control panel. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
I have Parts for you!!!
on May 20, 2023
Posted by: Plantladycream
from Lake Stevens WA
I have many of the shelves, bins, Ice maker bin for this model. Search for "GE Profile Refrigerator model #Pfs22sisbss on craigslist to find me.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com