Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Average customer rating
4.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
22
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
3
81%of customers recommend this product.
(
25 out of
31)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Customer Rating
3
on June 11, 2025
Posted by: chuckels
[This review was collected as part of a promotion.] The ice maker makes ice, but of poor quality. The ice is dispensed stuck together in strips of four which have to be removed and separated. I expected better quality. Disappointed in Atlanta!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great solid beautiful refrigerator!
on July 17, 2025
Posted by: Alison13
[This review was collected as part of a promotion.] Love love love this refrigerator! I’m replacing the exact same model that lasted almost 25 years. Interior is bright, everything is easily accessible. Soft closing drawer. Just a great refrigerator.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Happy they still make this model to fill the spot
on July 24, 2025
Posted by: Home fridge
[This review was collected as part of a promotion.] This was a very expensive replacement since our kitchen has not been updated and the installer thought it would take a crew for guys to install. We replaced it with exactly the same model we had before. The only difference I find is I cannot remove the ice tray or any tray above to clean. We also had to update our electrical to get this unit installed even though the prior unit was exactly the same. That is not the manufacturers problem just to code.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Model change
on August 5, 2025
Posted by: engineerInTheKitchen
from Olympia WA
[This review was collected as part of a promotion.] We had a defect in our refrigerator that could not be repaired. The speed with which it was replaced was impressive. We appreciated the fast and friendly customer service, the crew was on time and were knowledgeable about installing a new refrigerator. We particularly like the redesign of the butter compartment, which keeps the butter from falling out of the shelf. However, we are disappointed that with a quality refrigerator such as this, a simple repair could not be done and the unit had to be replaced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Inerior Design
on August 24, 2025
Posted by: ann25
[This review was collected as part of a promotion.] Love the interior dimensions, lots of space. The drawers and door shelving seem very well made. Packing the refrigerator after a market run is very easy with all of the space considerations.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com