Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.9 cu. ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Average customer rating
4.2
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
3
81%of customers recommend this product.
(
25 out of
31)
Customer Reviews for KitchenAid - 36 in. Wide 20.9 cu. ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Customer Rating
5
Great Replacement
on March 20, 2020
Posted by: palpa
from Northern VA
I bought this to replace my tired 35 year old Sub Zero built-in. It fits perfectly in the space, love the self closing door and the adjustable single shelving. And it is so quiet, I was worried it wasn't "on". One complaint - The directions on the web site and the owner's manual to install the air filter are completely inadequate. It took me a long time to find the opening (under the temperature control center) and the IS NO DOOR or marking to direct its placement. You need to be more clear and do a video for this particular model!!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it so far!
on March 23, 2020
Posted by: Sunsetbeachgal
from Coastal North Carolina
[This review was collected as part of a promotion.] We bought this refrigerator to replace a 16 year old built in that died. So far we love it! The refrigerator portion is very efficiently designed, I feel like I have more space than my previous one in the shelves, drawers and on the door. The unit is so very quiet! The only negative is the freezer is small.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor service
on February 11, 2021
Posted by: Bad Box
from Fairhope Al
[This review was collected as part of a promotion.] My wife elected to have this unit installed in our new home upon construction. It was installed and the unit was damage before arrival. Does not fit well, bottom door is bent on the frame and there is frosting due to leakage in the box. Looks horrible; tech has come out and reported what I just have said. To date after 5 months no replacement very little follow up. All of our kitchen was Kitchen Aid appliances at installation. I won't make that mistake again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nairdr, Social Care, February 12, 2021
Hi Bad Box, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 15, 2021
Posted by: LYNNIED
from Atlantis Florida
[This review was collected as part of a promotion.] This refrigerator replaced the exact same model but 20 years newer.....the updates are fantastic! I love it!!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design
on February 27, 2021
Posted by: PT828
from River Falls, WI
[This review was collected as part of a promotion.] I’m not quite sure if this is going to be a fair assessment of this product because we have been waiting patiently since September 2020 for a replacement refrigerator. A replacement was necessary because the interior of the box isn’t square. The replacement was originally quoted as coming in two weeks. It is now February 28, 2021 and there is no replacement refrigerator in sight. Additionally, the two top shelf lights are already burned out, and the filter needs to be changed. Lastly, the ice cubes are generic, awful half moons that get stuck on the side of a glass - I expect a lot more from a refrigerator in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New Refrigerator!
on February 27, 2015
Posted by: Beth37
from Cooper City, FL, United States
Verified Purchase:No
I like the counter depth. The only complaint is that the ice maker takes up too much room in the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The features I wanted with some nice changes
on September 12, 2019
Posted by: Rayreb
from PORTLAND, OR
Gender:Female
[This review was collected as part of a promotion.] I’m glad I bought it but I wish it hadn’t come with two damaged areas. Two weeks later I am still waiting for the repairs to occur.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Really like the freezer!
on February 12, 2019
Posted by: Skippy2
Gender:Female
[This review was collected as part of a promotion.] I needed a new counter depth fridge. This choice rose to the top. The fridge part seems much smaller than my prior fridge (same brand but older model) yet the freezer part is much better designed and functional. I'm adjusting to the odd LED lights.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com