Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Average customer rating
4.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
22
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
3
81%of customers recommend this product.
(
25 out of
31)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Customer Rating
4
Nice ... but ice maker driving me crazy
on March 29, 2020
Posted by: ducksoup
from Connecticut
Have had this refrigerator for about 3 years now. Overall we like it. It was considerably less expensive than a SubZero or Viking but had the features & look we were looking for. Not crazy about the lighting as it seems to shut off too soon when closing the door; I don't know if there is an adjustment for this ...but we can live with it. The issue with the ice maker is the swing arm and plastic flapper that raises and lowers with the wire arm. When the unit fills with ice, it ends up knocking off the plastic piece. It happens probably 2x/month. I don't know if there is a fix for this but it is a hassle to reinstall. The ice drawer itself somewhat cumbersome to remove & reinstall also.
See photo....
See photo....
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor service
on February 11, 2021
Posted by: Bad Box
from Fairhope Al
[This review was collected as part of a promotion.] My wife elected to have this unit installed in our new home upon construction. It was installed and the unit was damage before arrival. Does not fit well, bottom door is bent on the frame and there is frosting due to leakage in the box. Looks horrible; tech has come out and reported what I just have said. To date after 5 months no replacement very little follow up. All of our kitchen was Kitchen Aid appliances at installation. I won't make that mistake again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nairdr, Social Care, February 12, 2021
Hi Bad Box, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 15, 2021
Posted by: LYNNIED
from Atlantis Florida
[This review was collected as part of a promotion.] This refrigerator replaced the exact same model but 20 years newer.....the updates are fantastic! I love it!!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design
on February 27, 2021
Posted by: PT828
from River Falls, WI
[This review was collected as part of a promotion.] I’m not quite sure if this is going to be a fair assessment of this product because we have been waiting patiently since September 2020 for a replacement refrigerator. A replacement was necessary because the interior of the box isn’t square. The replacement was originally quoted as coming in two weeks. It is now February 28, 2021 and there is no replacement refrigerator in sight. Additionally, the two top shelf lights are already burned out, and the filter needs to be changed. Lastly, the ice cubes are generic, awful half moons that get stuck on the side of a glass - I expect a lot more from a refrigerator in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New Refrigerator!
on February 27, 2015
Posted by: Beth37
from Cooper City, FL, United States
Verified Purchase:No
I like the counter depth. The only complaint is that the ice maker takes up too much room in the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The features I wanted with some nice changes
on September 12, 2019
Posted by: Rayreb
from PORTLAND, OR
Gender:Female
[This review was collected as part of a promotion.] I’m glad I bought it but I wish it hadn’t come with two damaged areas. Two weeks later I am still waiting for the repairs to occur.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Really like the freezer!
on February 12, 2019
Posted by: Skippy2
Gender:Female
[This review was collected as part of a promotion.] I needed a new counter depth fridge. This choice rose to the top. The fridge part seems much smaller than my prior fridge (same brand but older model) yet the freezer part is much better designed and functional. I'm adjusting to the odd LED lights.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very Spacious
on June 17, 2019
Posted by: DawnV14
from L.I.,NY
Gender:Female
[This review was collected as part of a promotion.] I had this installed a couple weeks ago. It replaced a 16 yr old GE Monogram which had given us nothing but trouble for a long time. I quizzed various repairmen and they all recommend KitchenAid. I went with the single door bottom freezer and so far I am so happy. There is so much more space than our old 36 inch side by side, the interior is beautiful and well thought out and, aside from hearing the ice maker occasionally, it is extremely quiet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com