Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Average customer rating
4.2
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
18
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
3
78%of customers recommend this product.
(
21 out of
27)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Customer Rating
5
Great features
on February 15, 2021
Posted by: LYNNIED
from Atlantis Florida
[This review was collected as part of a promotion.] This refrigerator replaced the exact same model but 20 years newer.....the updates are fantastic! I love it!!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design
on February 27, 2021
Posted by: PT828
from River Falls, WI
[This review was collected as part of a promotion.] I’m not quite sure if this is going to be a fair assessment of this product because we have been waiting patiently since September 2020 for a replacement refrigerator. A replacement was necessary because the interior of the box isn’t square. The replacement was originally quoted as coming in two weeks. It is now February 28, 2021 and there is no replacement refrigerator in sight. Additionally, the two top shelf lights are already burned out, and the filter needs to be changed. Lastly, the ice cubes are generic, awful half moons that get stuck on the side of a glass - I expect a lot more from a refrigerator in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst experience ever. DO NOT PURCHASE KITCHEN AID
on August 21, 2024
Posted by: JEN 84
from Youngstown, Ohio
[This review was collected as part of a promotion.] Bought this for my new build home. The door is visibly crooked by 1/2" . Had service call and tech said it is definitely defective and can NOT be repaired. Called Kitchen Aid and they said that they can see from the technicians photos that it is definitely crooked but after review it was considered an acceptable variance so too bad. If I don't want it I should sell it on Facebook marketplace. I also purchased the 5 year extended warrenty. A lot of good that did me. They wont stand behind their product even when it is brand new abd just installed. Worst experience ever. Do NOT purchase anything from them, if you do once they get your money they don't care!!!!!!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 26, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 582458.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New Refrigerator!
on February 27, 2015
Posted by: Beth37
from Cooper City, FL, United States
Verified Purchase:No
I like the counter depth. The only complaint is that the ice maker takes up too much room in the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The features I wanted with some nice changes
on September 12, 2019
Posted by: Rayreb
from PORTLAND, OR
Gender:Female
[This review was collected as part of a promotion.] I’m glad I bought it but I wish it hadn’t come with two damaged areas. Two weeks later I am still waiting for the repairs to occur.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Really like the freezer!
on February 12, 2019
Posted by: Skippy2
Gender:Female
[This review was collected as part of a promotion.] I needed a new counter depth fridge. This choice rose to the top. The fridge part seems much smaller than my prior fridge (same brand but older model) yet the freezer part is much better designed and functional. I'm adjusting to the odd LED lights.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very Spacious
on June 17, 2019
Posted by: DawnV14
from L.I.,NY
Gender:Female
[This review was collected as part of a promotion.] I had this installed a couple weeks ago. It replaced a 16 yr old GE Monogram which had given us nothing but trouble for a long time. I quizzed various repairmen and they all recommend KitchenAid. I went with the single door bottom freezer and so far I am so happy. There is so much more space than our old 36 inch side by side, the interior is beautiful and well thought out and, aside from hearing the ice maker occasionally, it is extremely quiet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Impressive Refrigerator
on July 5, 2019
Posted by: bobbobbob
from New York, New York
Gender:Male
[This review was collected as part of a promotion.] We purchased to replace a 20 year old counter depth unit and we are quite happy. I would say that it seems very modern and well made. We would like to see a simple on off switch for ice maker. We like the split shelving giving the option to customize the space well. Perhaps a simple suggestion would be helpful for initial set-up.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com