Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Average customer rating
3.9
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
32
4 Stars
6
3 Stars
6
2 Stars
6
1 Star
7
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Customer Rating
2
on November 25, 2024
Posted by: DAVID REDMOND
[This review was collected as part of a promotion.] I bought this refrigerator in August/delivered August 19, 2024. Two days later, there is frost build up on the freezer door and there was frost build up around the icemaker drawer. This has continued since installation to this date 11/25/24. The frost has to be removed on two- or three-day intervals to prevent excessive built-up. The end result, the freezer drawer seems never to be properly seal. The icemaker has built-up frost to the point /have to be turned off and not able to be used. THIS SHOULD NOT BE! VERY UNHAPPY. Too much money spent for this to happen. I REALLY REGRETT BUYING THIS KITCHEN AID REFIGERATOR.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 26, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 630387.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Number two at best because of the size
on February 13, 2025
Posted by: PEEEEEEEE
from Lowes, Tampa market
[This review was collected as part of a promotion.] I bought this unit because of the same size as my previous KitchenAid, supposedly the same model. The exterior dimensions are exactly the same and fit into my built-in cabinetry fine. However the interior of this refrigerator/freezer is smaller than the previous one. The shelf design on the door is extremely poor and causes bottles and everything to rattle on the door opens or closes. Get sold as a 20.9 ft.³ unit but it is not. If I could have seen this unit on the floor of a sales location prior to purchasing it I would not have.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 19, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 677067.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
OK but ice maker sucks.
on April 17, 2025
Posted by: No Ice all the time
from Michigan
OK refrigerator but the ice maker is junk. Slower than molasses making ice even with max ice selected. Any time you have more than two people over you better buy ice from the store. Never buy a KA again.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features and design.
on May 25, 2025
Posted by: sondymar
from MN
[This review was collected as part of a promotion.] Came from a loved forty year old SubZero. Love the refrig section, but really do not like the freezer drawer. The supurb ergonomics of the refrig are sorely missing in the freezer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Elegant
on July 11, 2025
Posted by: njknight
[This review was collected as part of a promotion.] Our previous KitchenAid built in lasted 22 years. Our new built-in KitchenAid is sharp looking and the outside stainless steel and handle match our Viking stoves
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on August 18, 2025
Posted by: Mcleigh
[This review was collected as part of a promotion.] Love it! It looks great in my kitchen—- nice update!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
WE HAVE TWO!
on September 16, 2025
Posted by: bcbuckeye
from Columbus, OH
Loved the first one so much, we bought a second for our vacation home. The first one is 15 years old, and the second is 6 years. No issues with either one and still going strong. Well worth the investment.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy
on October 14, 2025
Posted by: Tina2025
from Quebec
Since installation, the refrigerator has not cooled properly, and the Over Temp keeps ringing. I called a service and found out it is a manufacturing defect and needs to be replaced. I am so unhappy with my purchase.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 14, 2025
Hello Tina! We are so sorry we have let you down. KitchenAid takes pride in our products and service, and we apologize that we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@KitchenAid.com with your model and serial number, phone number, and case #821476, with a brief description of your concern. We look forward to hearing from you! -Alisha
Written by a customer while visiting kitchenaid.com