Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
27
4 Stars
5
3 Stars
6
2 Stars
6
1 Star
6
63%of customers recommend this product.
(
27 out of
43)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Customer Rating
5
New to Kitchen Aid
on February 19, 2021
Posted by: Garysn
from Vermillion, Ohio
[This review was collected as part of a promotion.] So I've bought Bosch, I bought Viking. This is a whole nother league of quality. I am so impressed at the level of engineering that has gone into this poduct. The fact that the ice tray is enclosed so there is no noise when the ice is dispensed. No noise when the ice maker calls for water. Matter of fact this fridge makes no noise at all...ever. The incrediblly precise leveling adjustments. I know its expensive but it is fact its a bargain in the built-in segement.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Avoid this product - Service is a new level of low
on July 21, 2021
Posted by: Olof
from Ajax, ON
Purchased the fridge directly from Whirlpool, and it wasn't working out of the box. The initial service took two visits to get it working.
In less than seven months (7) fridge began to fail again, unable to stay cold or continue to make ice. Called for service and the arrived within a few days. Parts needed to be replace. It took 10 days for the parts to arrive, and then an additional 10 days to book the appointment for the service to replace the parts. So now I'm at over three weeks without a fridge.
When the service tech arrived, they started the process of part replacement and noticed and internal leak. The fridge was determined to be unfixable, and needed to be replaced. Service ticket opened with another department to get the fridge replaced.
Over two weeks and multiple calls to get a status they replied. My fridge has been discontinued. To get a similar model, it's approximately another 4 to 6 weeks.
I'm still on this journey and at the rate it's progressing it will be over 3 months before I have an operating fridge. No amount of extended or manufacture warranty will help.
There's no urgency for the service departments to help the customer.
Thanks for the inconvenience, and the complete inability to service your product in a timely manner.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , August 2, 2021
Hello, Olof!
We are so very sorry to hear about the unfortunate experiences you have had with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us with your review. Please accept our sincere apologies as we never intend to leave a customer feeling less than satisfied. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 248172673. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experiences you have had with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us with your review. Please accept our sincere apologies as we never intend to leave a customer feeling less than satisfied. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 248172673. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good but long backlog and poor drawer design
on September 28, 2019
Posted by: nohocycle
from Burbank CA
Gender:Male
[This review was collected as part of a promotion.] I bought the refrigerator in July and it took almost a month to get delivered due to backorder. Overall, I'm happy with the refrigerator. My only real complaint is the drawers don't fit well. It's almost like the installed the wrong drawers... there is a lot of slop and they feel like they don't fit in the slides. If you aren't careful when pulling them out, they will fall out of the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Quality - second one!
on January 14, 2023
Posted by: joanne m
from Greenville SC
So we are on our replacement and now have the same issues as before...lights are failing and the icemaker arm has broken several times. Cannot believe this...after spending 9000 on a refrigerator that has issues like this is just not acceptable...looking forward to speaking directly with customer service.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 23, 2023
Thank you for sharing your experience with us, joanne m. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Failed 3 days after installation - no resolution
on March 6, 2023
Posted by: Count Rochambeau
from California
[This review was collected as part of a promotion.] We bought the unit in December 2022. It was delivered and installed Feb 8. Three days later the unit failed. Refrigerator and freezer compartments lost their ability to cool/freeze. Factory service came out on Feb 13 and determined that there were multiple part failures the worst of which is the main control unit. We are now on day 21 and KitchenAid is unable to provide the necessary parts for repair. We have a beautiful, completely non-functioning refrigerator with no communication from KitchenAid as to when we might be able to actually use it. We have also lost three months of our warranty. We have purchased several KitchenAid products (including other built-in refrigerators) over the past 30 years. What has happened with quality and customer service?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 8, 2023
Thank you for sharing your experience with us, Count Rochambeau. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 273149.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very nice upgrade
on September 23, 2019
Posted by: Yama
from California
Gender:Male
[This review was collected as part of a promotion.] Our 22 year old Kitchenaid refrigerator finally passed so we went to Howard’s appliance for a new one. The same model refrigerator but definitely a upgrade runs and works better. Only problem was Howard’s time table was two weeks but KitchenAid was back ordered on our model so we had to wait over a month till they built us one. Howard’s was kind enough to say they will credit us $100.00 for a free dinner but we are now waiting for that otherwise the refrigerator works great going on one week..
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor craftmanship
on February 28, 2020
Posted by: TKNN
from Rancho Mirage
[This review was collected as part of a promotion.] The refrigerator works well but the quality of craftmanship is very poor. Sharp edges on freezer door and corner seams that don't match up. We are awaiting our second round of doors to hopefully get ones that are better made. For the price tag, the poor quality was extremely disappointing and surprising. We were told, "this is just how KitchenAid builds them now". Wish we were told that before our purchase.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, February 28, 2020
Hello TKNN, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good looking
on March 9, 2021
Posted by: Jane from VA
from VA
[This review was collected as part of a promotion.] The only issue I have with this refrigerator is that nearly 1/3 of the freezer space is taken up by the ice maker thus minimizing the storage area. It is a nice looking refrigerator without having to pay the price for a Sub Zero.
Written by a customer while visiting kitchenaid.com