Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
27
4 Stars
5
3 Stars
6
2 Stars
6
1 Star
6
63%of customers recommend this product.
(
27 out of
43)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Customer Rating
4
Great design
on July 5, 2022
Posted by: Ray69
from Thunder Bay
[This review was collected as part of a promotion.] The door has so much storage for condiments. Ice maker is quick and the hopper is a nice size. Compressor on top is the best for efficiency. Only complaint is that the appliance needs to be secured to the wall, it's liable to tip over when opening the door, especially with the vacuum seal on the door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great!
on December 26, 2023
Posted by: supri
I bought this product and it is really amazing product.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Worth the extra money.
on December 26, 2023
Posted by: Lou 47
[This review was collected as part of a promotion.] Unit is very quiet. Interior finish and compartments are user friendly. Expensive, but worth the extra money. Cadillac of fridges.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on August 21, 2024
Posted by: MaeMoon
[This review was collected as part of a promotion.] I relaced a 35 year old subzero with my new refrigerator. I am very happy, but wish it was as deep as my old one.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Expensive and cheaply built
on September 28, 2024
Posted by: Jim443
[This review was collected as part of a promotion.] Bought it to replace a similar model that was going south. I was shocked at how expensive it was, apparently just because it was a “built-in” model versus stand alone. It also appears to be built far more cheaply than the 9 year old one it replaced, which was solid and sturdy.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on November 25, 2024
Posted by: DAVID REDMOND
[This review was collected as part of a promotion.] I bought this refrigerator in August/delivered August 19, 2024. Two days later, there is frost build up on the freezer door and there was frost build up around the icemaker drawer. This has continued since installation to this date 11/25/24. The frost has to be removed on two- or three-day intervals to prevent excessive built-up. The end result, the freezer drawer seems never to be properly seal. The icemaker has built-up frost to the point /have to be turned off and not able to be used. THIS SHOULD NOT BE! VERY UNHAPPY. Too much money spent for this to happen. I REALLY REGRETT BUYING THIS KITCHEN AID REFIGERATOR.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 26, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 630387.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Works great
on January 2, 2025
Posted by: Thomas36
[This review was collected as part of a promotion.] The fridge works better than I expected. It has more space than the subzero that it replaced. It is very quiet. Very godd purchase. Would definitely recommend it to others.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Number two at best because of the size
on February 13, 2025
Posted by: PEEEEEEEE
from Lowes, Tampa market
[This review was collected as part of a promotion.] I bought this unit because of the same size as my previous KitchenAid, supposedly the same model. The exterior dimensions are exactly the same and fit into my built-in cabinetry fine. However the interior of this refrigerator/freezer is smaller than the previous one. The shelf design on the door is extremely poor and causes bottles and everything to rattle on the door opens or closes. Get sold as a 20.9 ft.³ unit but it is not. If I could have seen this unit on the floor of a sales location prior to purchasing it I would not have.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 19, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 677067.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com