Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Average customer rating
3.9
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
32
4 Stars
6
3 Stars
6
2 Stars
6
1 Star
7
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Customer Rating
5
great product
on January 3, 2020
Posted by: the Blade
from Troy Mi
[This review was collected as part of a promotion.] Solid refrigerator. Second one purchased. Hopefully this one lasts longer tan 15 years.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Looks Good but No Support
on October 22, 2020
Posted by: Polecdn
from London
[This review was collected as part of a promotion.] I purchased the fridge to replace the same fridge but older model.The unit had an odour to it and the ice smelled so bad you could not use it.We tried contacting Kitchenaid and it was impossible to speak to anyone.My wife was on hold for 62 mins. and then promptly cut off.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , October 23, 2020
Greetings, Polecdn!
We are so very sorry to hear about the unfortunate experiences you have had with your refrigerator. It can be upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize that this has happened to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 238003689. We look forward to hearing from you and wish you a marvelous day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experiences you have had with your refrigerator. It can be upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize that this has happened to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 238003689. We look forward to hearing from you and wish you a marvelous day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great
on December 16, 2021
Posted by: Fredi77
from Pennsylvania
[This review was collected as part of a promotion.] Really nice. Freezer a bit small for our purposes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Everything works and it looks good!
on March 9, 2022
Posted by: Nope52
from Vermont
[This review was collected as part of a promotion.] The refrigerator seems well built and everything works. Lots of flexibility in terms of shelving. It is very quiet which is a big plus. Even when the compressors are on it is virtually silent. Ice-maker is a bit loud but productive. No idea about durability yet as it is a week old. The only complaint is there is no way to adjust when the interior lights go on. The door needs to be completely open before you can see inside. It would be nice if there was a setting for that. 5K cheaper than a Sub-Zero which is also a big plus.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great design
on July 5, 2022
Posted by: Ray69
from Thunder Bay
[This review was collected as part of a promotion.] The door has so much storage for condiments. Ice maker is quick and the hopper is a nice size. Compressor on top is the best for efficiency. Only complaint is that the appliance needs to be secured to the wall, it's liable to tip over when opening the door, especially with the vacuum seal on the door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great!
on December 26, 2023
Posted by: supri
I bought this product and it is really amazing product.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Worth the extra money.
on December 26, 2023
Posted by: Lou 47
[This review was collected as part of a promotion.] Unit is very quiet. Interior finish and compartments are user friendly. Expensive, but worth the extra money. Cadillac of fridges.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Expensive and cheaply built
on September 28, 2024
Posted by: Jim443
[This review was collected as part of a promotion.] Bought it to replace a similar model that was going south. I was shocked at how expensive it was, apparently just because it was a “built-in” model versus stand alone. It also appears to be built far more cheaply than the 9 year old one it replaced, which was solid and sturdy.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com