Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Average customer rating
3.9
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
32
4 Stars
6
3 Stars
6
2 Stars
6
1 Star
7
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Customer Rating
5
on August 21, 2024
Posted by: MaeMoon
[This review was collected as part of a promotion.] I relaced a 35 year old subzero with my new refrigerator. I am very happy, but wish it was as deep as my old one.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Works great
on January 2, 2025
Posted by: Thomas36
[This review was collected as part of a promotion.] The fridge works better than I expected. It has more space than the subzero that it replaced. It is very quiet. Very godd purchase. Would definitely recommend it to others.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
good match to subzero
on April 22, 2025
Posted by: doug 1016
[This review was collected as part of a promotion.] this fridge replaced a 15 yr old subzero and is a close match. Shelf space is slightly less but freezer larger. Price was substantially less than a subzero
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on June 1, 2025
Posted by: Paul 0313
[This review was collected as part of a promotion.] Works well as a built in in the space we had available. Excellent installation. very happy with our decision. still discovering its features
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very disappointing
on May 12, 2020
Posted by: Rosie1727
from Port Angeles, WA
I bought this refrigerator to replace my 30 yr old Subzero. Both are 36" wide. I emptied my old subzero out and then tried to put everything I had in it into my new KitchenAid. Not even close. Far less storage in both the refrigerator and the freezer. Every thing is plastic; veggie bins are very small. No egg holder trays. The glass shelving is very lightweight. The freezer is pathetic; has worthless partitions that make organizing a challenge. Ice making capability is terrible. While it is an attractive refrigerator, it is NOT for someone who entertains a lot and needs storage. If it had more shelves that would be helpful that the compartments in the door are a joke. Too much wasted space on having individuals compartments rather than continuous ones.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, May 18, 2020
Hello Rosie1727, at KitchenAid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Has some interesting features
on February 21, 2023
Posted by: Loretta B
from Vancouver WA 98664
[This review was collected as part of a promotion.] We are very pleased with our new KitchenAid refrigerator. The inside color and lighting are very nice. We replaced a SubZero refrigerator that lasted 30 years. I prefer the SubZero but we chose the KitchenAid because it was less expensive and also because we liked it. The brushed stainless steel finish is very nice and compliments other appliances in the kitchen. I was nervous about that because our other refrigerator had a wood front to match our cabinets. My husband thinks the door closure is too strong...but maybe it's a safety feature.
We're just getting used to it. I find it does not hold as much as the SubZero and I was very surprised about that since it is the same size. The shelves are adjustable as were the shelves in the SubZero and we find that very helpful for sometimes having to store some things of unusual size. The drawers are not as deep and do not hold nearly as much.
We miss the egg storage feature in the SubZero and found it much better than the egg storage feature we have now. Overall, we are pleased.
We're just getting used to it. I find it does not hold as much as the SubZero and I was very surprised about that since it is the same size. The shelves are adjustable as were the shelves in the SubZero and we find that very helpful for sometimes having to store some things of unusual size. The drawers are not as deep and do not hold nearly as much.
We miss the egg storage feature in the SubZero and found it much better than the egg storage feature we have now. Overall, we are pleased.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Worth the wait!
on September 24, 2020
Posted by: JMB414
from Franklin, TN
[This review was collected as part of a promotion.] We waited a bit for this built-in fridge that was added during our kitchen remodel. I’m so glad we did. It was worth the wait! This fridge is beautiful and has so much more space than our previous french door bottom freezer GE model (which I also loved, btw).
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great new fridge
on October 19, 2017
Posted by: Zcurti
from Minneapolis, MN, United States
[This review was collected as part of a promotion.] Just like a sub zero a 1/3 the price. Great look. Solid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com