Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless steel
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
29
4 Stars
6
3 Stars
6
2 Stars
6
1 Star
6
64%of customers recommend this product.
(
28 out of
44)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless steel
Customer Rating
1
Worst Fridge ever
on January 30, 2024
Posted by: MominColorado
from Denver, Colorado
Worst purchase ever. After a year, the ice maker broke and the lights in freezer went out. The filters have to be changed every other month, and two years later all of the LED lights have gone out in the fridge so I have no working lights. Terrible fridge for the cost.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 2, 2024
Thank you for sharing your experience with us, MominColorado. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 475583.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quality and Features Exceeded Expectations
on July 23, 2019
Posted by: selgris
from Sebastopol, CA
Gender:Male
[This review was collected as part of a promotion.] This KitchenAid built-in replaced my 20 year old KitchenAid built-in refrigerator. I am very happy with this purchase. I hope that it will have the same long trouble free life.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great fridge
on October 25, 2019
Posted by: Bstreak
from Holland Michigan
[This review was collected as part of a promotion.] I just installed the refrigerator last weekend and an very happy with the performance. It's very clean and sleek inside. I love the charcoal filter inside. Lots of storage on the door. My only complaint is the vegetable drawers are a bit shallow. Overall very pleased with the fridge and the price
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Well constructed
on December 7, 2021
Posted by: tonym40
from New York
[This review was collected as part of a promotion.] I bought this in July on the recommendation of my repairman and am very happy with it. I was told it was a very reliable and built well. I can see it is.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great feeling
on February 9, 2022
Posted by: Ripley
[This review was collected as part of a promotion.] Just got my new kitchenaid refrigerator. The drawers in the rehang the freezer are very helpful. The muted lighting is easy on the eyes. Very glad I waited to get this model.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Can't go wrong with KitchenAid!!
on July 27, 2023
Posted by: June G.
from California
[This review was collected as part of a promotion.] This refrigerator is so nice it fit into our space like a glove. Ice maker makes ice so fast I don't think I'll ever need the feature that makes ice quicker. I didn't think I was going to like the platinum interior but I really do like it!! Softer than stark white! Doors and drawers all fit and open/close smoothly. Plenty of room... So far so good! I'm so glad I didn't go with a SZ ...KitchenAid all the way!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Least favorite KA
on November 5, 2023
Posted by: Khormuth
from Colorado
[This review was collected as part of a promotion.] This is the 3rd KA refrigerator I have owned and this is my least favorite model. I much prefer the french door models, especially the wood trim interior I last owned. The drawers and door on this fridge are terrible. The door swings closed forcefully that the deli drawer has to be opened to hold the main door open in order to load groceries or clean the interior. The produce drawers are not level and bump in to each other when opening and closing. I’ve tried to remedy these issues as well as the home builder and nothing could be found.the freezer is incredibly small and nothing is adjustable. When the fridge was installed the on/off switch was left halfway between the two positions. I found this only after messages about the temperature, assumed the freezer had been left ajar, then came home to the fridge off completely.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 6, 2023
Thank you for sharing your experience with us, Khormuth. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 422887.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very disappointing
on May 12, 2020
Posted by: Rosie1727
from Port Angeles, WA
I bought this refrigerator to replace my 30 yr old Subzero. Both are 36" wide. I emptied my old subzero out and then tried to put everything I had in it into my new KitchenAid. Not even close. Far less storage in both the refrigerator and the freezer. Every thing is plastic; veggie bins are very small. No egg holder trays. The glass shelving is very lightweight. The freezer is pathetic; has worthless partitions that make organizing a challenge. Ice making capability is terrible. While it is an attractive refrigerator, it is NOT for someone who entertains a lot and needs storage. If it had more shelves that would be helpful that the compartments in the door are a joke. Too much wasted space on having individuals compartments rather than continuous ones.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, May 18, 2020
Hello Rosie1727, at KitchenAid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
Written by a customer while visiting kitchenaid.com