Customer reviews from kitchenaid.com
KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
27
4 Stars
5
3 Stars
6
2 Stars
6
1 Star
6
63%of customers recommend this product.
(
27 out of
43)
Customer Reviews for KitchenAid - 20.9 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel
Customer Rating
5
Val’s built in
on January 26, 2022
Posted by: Val’s built in
from Moreno Valley, Ca
[This review was collected as part of a promotion.] This refrigerator is my second one. It is beautiful!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Spacious refrigerator
on December 27, 2022
Posted by: Canino23
from Denison, texas
[This review was collected as part of a promotion.] After several months of wait, we finally got the refrigerator. Initially, the ice maker didn’t work. Technician had to come few days later in order to check. They were in plans to replace ice maker, but, somehow, it started making ice.
Works well. Overall, it was worth the wait. Easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not good quality
on June 14, 2023
Posted by: MIA_COS
from CO
[This review was collected as part of a promotion.] I’ve had this refrigerators for 3 months and it already stopped making ice. The shelving feels cheap
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 15, 2023
Thank you for sharing your experience with us, MIA_COS. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 344277.
We look forward to speaking with you.
Kristin S
We look forward to speaking with you.
Kristin S
Written by a customer while visiting kitchenaid.com
Customer Rating
3
I want the older version back
on June 21, 2023
Posted by: Stop the ice
from California
[This review was collected as part of a promotion.] I had this refrigerator for over 15 years and loved it. But it finally died and I needed a new one. I ordered the same one. This one looks a bit cheaply made. And the ice machine need a major redesign. The ice keeps coming to the point that when you open bin ice falls back to bottom of freezer. There isn’t an off switch that is conveniently located. I had service come out thinking something was wrong. Service guy came out and said it was a design error. I have to take bin out, reach back and flip up lever. It is located way back and your hand can’t reach it when bin is in freezer. Very strange. Very disappointing. I wish I could have kept the old version.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Terrible freezer lighting
on July 27, 2023
Posted by: Freezer lighting problem
from Chicago IL
I bought this refrigerator May 2023 and of course never looked at the lighting in the freezer as it wasn't plugged in. It's absolutely terrible. The lights are in the back of the freezer and on top so and you can't see any of the food package names when you pull out the freezer drawer due to no light IN the drawer. It is a terrible design. I would not recommend this KitchenAid freezer on the bottom refrigerator. It's too expensive to have such a bad design.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 28, 2023
Thank you for sharing your experience with us, Freezer lighting problem. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 363035.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mediocre Design Reduces Storage Capacity
on July 28, 2023
Posted by: BobG Wine Country
from Napa, CA
[This review was collected as part of a promotion.] I bought this refrigerator to replace a 24 year old SubZero refrigerator that was on its last legs. The interior layout of the KitchenAid refrigerator is quite poor compared to a comparable SubZero model. This holds true in both the refrigerator and the freezer drawers. As a result, the storage capacity of the KitchenAid refrigerator is substantially less than that of a comparable SubZero refrigerator. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great look in our kitchen
on October 6, 2023
Posted by: KEBGCB
from Riverwoods IL
[This review was collected as part of a promotion.] We replaced our 20 year old Kitchenaid built-in with cabinet panels on the doors. We were skeptical about the new look but the stainless steel fits in well and looks great. Some minor issues: no butter compartment in the door, only bins so it's hard to get the butter dish in and out; previous model showed current temperature in refrigerator and freezer when you opened the door, this model only shows temperature SETTINGS when you press a button.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator long term
on October 7, 2023
Posted by: North Cali
from SF bay area
I purchased this model refrigerator over 12 years ago and it has been problem-free. The temperature distribution is even in the main shelves and crispers. I am now looking for one for a new home and this is my first choice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com