Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
4
love the looks and size but the ice maker stinks
on October 15, 2014
Posted by: bjr
from San Diego, CA, USA
All good except the ice maker. Fridge is 2 months old and we've had the tech out twice so far to try and fix it.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
awesome
on October 29, 2014
Posted by: maipu
from Atlanta, GA, USA
I would buy this brand again. It was just what I expected
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
The Rolls Royce of Appliances
on December 18, 2014
Posted by: pyramidman
from Raytown, MO, USA
I thought my LG washer and dryer were Cadillac's, but the 33 cu. ft french door refrigerator is by far the best I've ever purchased, the stainless exterior is sleek and easy to maintain, while it offers a spacious interior in which to organize everything. The ice maker is wonderful in that you can select the size of the cube and the freezer gives me more space than I could have imagined. Controls offer you selections like no other I've ever had. LG's engineers and designers really hit the top of the scale with this baby.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Best refrigerator I have ever owned
on December 30, 2014
Posted by: alfromocala
from Ocala, FL, USA
Before I purchased this model I owned a 27 cubic foot LG French door refrigerator. It was good, but this model is substantially better.
I am particularly impressed by the changes made in the ice maker. The 27 cu. ft. model had crescent shaped cubes that tended to get caught in the chute. This model has smaller, more uniform cubes that don't jam the chute.
The freezer is outstanding. Because of the drawers within the freezer, it is very easy to locate whatever you want to find.
The only change in this model that does not seem to be an improvement over the 27 cu. ft. model is the water filter. The addition of a drop down door for the filter seems unnecessary and prone to breakage. The air filter is also somewhat of a joke. A box of baking soda works better.
One feature of the 27 cu. ft. model that might be better than the 32 cu.ft. model is the display. I liked knowing how many months of filter use were left, and also liked the fact that the display was on all of the time not just when the user opened the door.
Despite these little nags, the refrigerator is outstanding, and LG will continue to be my appliance of choice.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Do NOT buy!!!
on November 2, 2017
Posted by: Dnikole
from Louisville, KY, United States
I can't believe that the compressor is bad on a 4 year old refrigerator. I will never buy another LG product
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 21, 2017
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/lgusa so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
poor quality
on November 11, 2017
Posted by: calvinator
from lynch md
would never buy again. freezer has now gone out 5 different times, door inside falls apart every time opened, and freezer shelf has broken twice. refrigerator stopped completely leaving spoiled food. spoiled food also every time freezer broke as well
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, November 21, 2017
This is far from what we expect in regards to the performance of our refrigerator. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy this refrigerator
on December 5, 2018
Posted by: Wombat 58
from Lubbock Texas
Compressor failed after two and a half years service. Expensive to repair and the replacement compressors have been failing as well.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy CS, Social Media , December 6, 2018
That's unfortunate you had to experience such an unfortunate malfunction with your refrigerator. I understand your frustrations with the compressor issues you've had to endure. If you currently still experiencing issues with the refrigerator reach via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
Poor Service Network, Expensive to Own
on May 6, 2019
Posted by: Piccolo
from Hudson NY
LG lists 3 repair outfits for my zip but only 1 will service my area. They want to sell the unit but, there is not much interest in servicing them.
Have owned the unit for 5.25 years and it went kaput over a month ago due to design deficiency. It seems the components are incompatible with the gas used and the refrigerant tubing is corroding internally. We are still without a working refrigerator for over 1 month. 1000's of these defective units out there. At this rate, the cost of the unit coupled with the cost of repair, is averaging about $725/year to own this unit. This product does not meet the definition of a durable good.
Have owned the unit for 5.25 years and it went kaput over a month ago due to design deficiency. It seems the components are incompatible with the gas used and the refrigerant tubing is corroding internally. We are still without a working refrigerator for over 1 month. 1000's of these defective units out there. At this rate, the cost of the unit coupled with the cost of repair, is averaging about $725/year to own this unit. This product does not meet the definition of a durable good.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, May 6, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com