Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
5
Lots of room and great freezer
on April 30, 2013
Posted by: Kozy
from Iowa
I have had this refrigerator for about 2 months. I love the 3 drawer feature on the freezer. This is very easy to access and organize. The large lower drawer in the refrigerator is great. Again easy access and easy to see things. I especially like the compact ice maker. The only issue I have had is the ice maker occasionally clogs.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality, compact ice maker
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
I love the features and the amount of space
on May 9, 2013
Posted by: Sandyz
from Lakeland, FL
The space in the refrigerator part is wonderful - I can have large items in there with no problem. The only drawback I have found is the icemaker cubes sometimes gets blocked. I have to go in and disperse the clogs by hand. It is a good thing I am tall ae the items in the back aren't the easiest to reach, but other than that I love the way the refrigerator is laid ot in shelves and drawers. The freezer is fantastic - I can put so much more in and be able to find it easily.
Pros: Performance, Style/Design, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This product has the best features
on June 13, 2013
Posted by: cindy62
from Fort Myers, FL, USA
We LOVE this refrigerator. It has the best features for organization in both the frezzer and fridge.. I can find anything that I want very quickly.. Also the food is colder than my previous one even the drinking water is so very cold and refreshing..
I highly recommand this refrigerator
I highly recommand this refrigerator
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This refrigerator has a lot of great features.
on March 5, 2014
Posted by: Paticia
from Laytonsville, MD
This is the first refrigerator I have owned that holds everything I need at my fingertips. It has a large capacity freezer; provides an abundance of ice; and has all of the features you could possibly need. My only complaint is that it does not have a storage area for my eggs. Even my son loves it as the water coming out of the door is actually cold.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Repair already?
on January 11, 2015
Posted by: FairfaxCheryl
from Fairfax, VA, USA
We are disappointed that after 11months the fan needs servicing. What's up with that.
This unit does so much, but a fan should not fail so soon.
This unit does so much, but a fan should not fail so soon.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
Clunking Sounds, and Not Cooling
on October 21, 2016
Posted by: Wised Up
from the South
[This review was collected as part of a promotion.] I want to share my experience with the LFX33975, because it may help others who have experienced the same problem.
Have owned the french double door bottom freezer LG for 3 years now. It has worked great, except on two occasions. Each of those times, it suddenly quit cooling and began making clunking sounds. Lost a bunch of food the first time, threw the defrosted food out, and then the LG began working again. Weird.
The second time, a full year later, the clunking sound came again, and the cooling was subpar, just like the first time. So I tried a few things. Unplugged the LG, thereby resetting the control board. Nope, that didn't do a thing. Still clunking, still minimal cooling - the temp in the freezer rose to around 25 degrees, and the rest of the fridge was about 47 degress, even though the front panel was set for 0 degrees and 37 degrees, respectively.
So I tried juggling food around. Took some items out of the nearly-full tray at the bottom of the refrigerator compartment, the one that goes all the way across the unit. Put those items in the 3 pull-out bins just above that tray instead.
Eureka!
About 45 minutes later, the clunking sound stopped and the unit began cooling properly once again! Within 2 hours the freezer was back down to 0 degrees and the refrigerator was back down to 37 degrees.
Looking at the inside back wall, just in back of that full-width tray, I think I see now what was going on. Back there is where the cooled air for the refrigerator compartment comes out. Except it can't, if you have that tray loaded with too much food. So then the evaporator ices over, which then causes the cooling to become subpar. Once I cleared a bit of the food out of that tray, the air started flowing again, the clunking stopped, the cooling went back to normal, and the ice on the evaporator melted (I saw brown water which drained out onto the surface just under the full-width tray) and things were fine once again.
Moral of the story? Don't give up on your LG immediately if the cooling suddenly quits. You may just need to unload the full-width tray a bit, and also make sure the air slots down in the freezer compartment aren't completely covered over either.
Hope this helps some of my fellow LG french door bottom freezer owners!
Pros: easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
stops cooling....lost so much money replacing food
on August 4, 2017
Posted by: very dissppointed
from New Jersey
[This review was collected as part of a promotion.] Three times in one month this fridge just stopped cooling. I've spent so much money replacing our food.
No, I would not recommend this to a friend.
Written by a customer while visiting lg.com
Customer Rating
1
Don't Buy, Google: 'LG compressor issues'
on November 22, 2018
Posted by: Thanksgiving no fridge
from Long island
[This review was collected as part of a promotion.] Google, 'LG compressor issues' and see how many people there are that have the same problem of the compressor failing at 3 or 4 years
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy CS, Social Media , November 24, 2018
I can totally understand your frustrations with this matter. I too would be frantic on the information gathered on this issue. I appreciate the needed feedback to help gain assistance in your difficult time. If you would follow the enclosed link below I would be more than happy to further assist you. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183666801&agent=4588426https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183666801&agent=4588426
Written by a customer while visiting lg.com