Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: Joe Caruso
from Socal
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this large refrigerator about 5 years ago. After only 5 years he compressor went bad. The part is covered. The laber to install the part is have the price of the fridge. Thought i was getting new technology, but its junk. I will never buy LG again
Quality
1
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, February 27, 2023
Hi, there! Thank you for taking the time to leave us a review about your experience with your LG Mega-Capacity 3 Door French Door Refrigerator with Smart Cooling Plus, model LFX33975ST. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. Please know that this is not the experience we are trying to achieve. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Michele 1967
from Berthoud, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator came with my home purchase. It is by far the best refrigerator. The second door is super handy and the ice machine and space is incredible.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: NixonE
from Los Angeles, CA
Verified Purchase:Yes
This fridge was an improvement from the original model that only last 3 years. This one was my second LG refrigerator and I had no issues whatsoever and served its purposed. As a result, I purchased a new LG, 2023 model and hoping it will last as long.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Rita, Social/LG, May 10, 2023
We appreciate you for being a continuous part of the LG Family, feedback from you is our liquid gold! We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns, reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We are here for you! ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Worst Refrigerator
on June 25, 2023
Posted by: Sean 5514
from California
Worst refrigerator we have ever owned. Tech was here from almost week one and been here a few times and after a few years still have issues with water accumulation inside the unit.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, June 29, 2023
At LG, We take all customer concerns seriously, and we're committed to addressing and resolving any issues that arise. To help us better understand and address your concerns, we kindly ask that you contact us directly at 800-243-0000 so we can discuss the matter further https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Edward Ring
from Chesterfield,Virginia
Verified Purchase:Yes
Getting an appointment for the tech was pretty easy. Appointment was just 4 days away. The tech contacted me quickly and knew the problem and ordered the needed part.
The only drawback was the tech was overcommitted and had to delay for a few hours. Not a big thing.
The tech was knowledgeable and did the repair quickly and then made sure that all was ok
Would use this service again if needed.
The only drawback was the tech was overcommitted and had to delay for a few hours. Not a big thing.
The tech was knowledgeable and did the repair quickly and then made sure that all was ok
Would use this service again if needed.
Quality
3
Features
5
Value
4
Response from lg.comBy Jai., LG Social., July 24, 2023
Hi there! Thanks for reaching out and providing feedback. Customer Feedback helps LG better its products as well as its customer service. We are excited to hear that you are enjoying your LG French Door Refrigerator. Be sure to replace the water filter every six(6) months to continue enjoying great tasting water and ice. If you need assistance in the future or have questions abut your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: Bob3513
from Eastern PA
Verified Purchase:Yes
We've had this refrigerator for only a few weeks now, but so far am very happy with me and my wife's decision. When shopping, we examined many models, not eliminating any because of high price, we just wanted the one that met our needs and had good reviews. We started looking at the higher priced refrigerators because they're 'supposed' to be so good. But, we saw none that had the features we were looking for and at a higher price.
We really liked, and bought, the LG MEGA-CAPACITY 3 DOOR FRENCH DOOR model LFX33975ST because it checked all our boxes: large capacity, counter depth, dual ice makers, etc., at a price better than the others. Praise to the engineers for a good design, producing large door shelves, vegetable drawers, freezer capacity, computer control, quiet operation, fast ice and water dispensing, et.al. Very happy thus far. If you're looking for a new refrigerator, be sure to give LG a look.
We really liked, and bought, the LG MEGA-CAPACITY 3 DOOR FRENCH DOOR model LFX33975ST because it checked all our boxes: large capacity, counter depth, dual ice makers, etc., at a price better than the others. Praise to the engineers for a good design, producing large door shelves, vegetable drawers, freezer capacity, computer control, quiet operation, fast ice and water dispensing, et.al. Very happy thus far. If you're looking for a new refrigerator, be sure to give LG a look.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
I can't believe that my compressor is gone out
on August 7, 2023
Posted by: LG needs to make me happy
from Philadelphia, Ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge because of the features and felt like LG was a good brand. I wish I had kept by other one ( that I gave to my daughter), its still running strong. Came home from vacation and the freezer was cool but not getting cold enough to freeze. Had a tech come out and determined that the compressor needed to be replaced. Purchased in late 2017 but the date of manufacture was in 2013! I guess it sat in a warehouse for that many years before I was stupid enough to fall for a water in the door feature, rather than a quality product that would last. If the full warranty (parts and labor), lasts for 5 years, there should be some grace for a product that is just out of warranty on a product that has had so many problems with the same issues. My tech said that there was a class action suit due to this very problem. I congratulate your engineers for dialing it in so closely, and designing a product that just outlasts the warranty. Kudos to them. LG should cover the labor cost on replacing this compressor, that's my whole issue with the unit. The parts are covered, just not the labor. I expect you to cover it also.
Pros: Features/Settings
Quality
1
Features
3
Value
2
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! It's disheartening to hear that your replacement refrigerator fell short of your expectations, but we are here to reassure you that our appliance development team considers comments exactly like yours to determine how we can do better in the kitchen, and our care department's warranty team does the same, so thank you! ^Ian
Written by a customer while visiting lg.com
Posted by: Bobra77
Verified Purchase:Yes
Compressor conveniently died 5 months after the 10 year warrenty expired
Quality
1
Features
5
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, October 3, 2023
Hey there. Thank you for taking your time in leaving a review regarding your Mega-Capacity 3 Door French Door Refrigerator with Smart Cooling Plus. We understand how important your refrigerator is to your daily life, and we'd be more than to have a second look into this. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com