Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: dloria
from Riverside CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have used this refrigerator for years now and still love it
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dave in Oakland
Verified Purchase:Yes
[This review was collected as part of a promotion.] Though it had several features which made it easy to use, it was always a little bit failing here and there. The ice-maker was almost always failing, and the inside temp always struggled to stay sufficiently cold. It lasted 8 years; just had it hauled away two days ago.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, July 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Randy A
from Frankfort , IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've bought the French Door Refrigator Stainless Steel about 4 years ago. I had a bad experience. The refrigator will constantly leaking water that eventually freezes in the compartments that often needs to be defrosted to remove frozen sheets of ice. The compartments needs to also be maintained by removing the water buildup that is constantly filling up with water. The other bad experience is that LG should provide immediate insurance that can be Life Time. Unfortunately, LG does not give you a Life Time Warranty. Other companies offer that but not LG. Since LG stands for Life Good. It is not the case. I do hope that LG can provide a new Refrigator to back up the Product. Unfortunately, they do not. The rating is just 1 star. I do hope that some LG can change their policy and help their Loyal Customers.
Pros: ease of use, Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, September 1, 2022
We hate to hear this and have reviewed your case. We will be happy to pass your feedback along. ^Sandy
Written by a customer while visiting lg.com
Posted by: Racer XX
from San Diego, Ca
Verified Purchase:Yes
6 mos after initial purchase the compressor went out! 9 years later we’re dealing with a Freon leak.
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Steve47335
from Palm Coast, Florida
Verified Purchase:Yes
I recently had my refrigerator repaired. The fan assembly had stopped functioning properly and was not properly cooling the refrigerator. The service man was on time and did an excellent job of replacing the assembly and ensured a mess was not made. He also made some suggestions for replacing the middle drawer in the freezer as it’s no longer being manufacturered.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Steven Kalabokes
from Palm Coast, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the largest models that they’ve made and have owned it for almost 9 years. You can’t beat the storage capacity. What I wish they would have done differently is the middle freezer drawer design. Has a habit of falling in and the wheel broke off making it hard to handle that droor. Also wish the would have designed an egg holder on one of the drawers. Also the ice maker sometimes freezes up and won’t extract ice and not the easiest to injam. But for the most part, I have been pretty happy with the refrigerator.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: JShelby
from Little Rock, AR
Verified Purchase:Yes
We have had this for years and we have a large family, this thing has plenty of space for Thanksgiving or Christmas dinner. The adjustable shelving allows for any configuration to fit everything you have, even a whole turkey. The only down side is the ice bin is pretty small, so with a large family it is often empty. Over all we have loved having this refrigerator and will keep it until it is unrepairable.
Pros: Quality, Features/Settings
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
junk
on February 15, 2023
Posted by: jjjjjjjjjjjjjjj
compressor dies & lg customer service is not worth it
Quality
1
Features
3
Value
1
Response from lg.comBy Bridget Joyce Galon, LG Social Media, February 18, 2023
Thanks so much for sharing your experience and thoughts with us. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, and it would be our please to assist you. ~Bridge
Written by a customer while visiting lg.com