Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: Brandy2
Verified Purchase:Yes
Ice maker is a total disaster. Looking to replace refrig with a better ice maker.
No, I would not recommend this to a friend.
Features
3
Response from lg.comBy Sandy, Social Media, May 19, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: Jewels22
from Brownsville, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve needed to get it serviced several times and now it’s just dead.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, May 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
Did not last 3 years
on May 24, 2022
Posted by: Bambi325
from Florida
[This review was collected as part of a promotion.] Beautiful Huge, refrigerator but didn't last 3 years then had to get it repaired 3 times and had to get rid of it. Definitely not worth the money.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, May 26, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Cootiebug
from Guyton ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] Do not recommend. All repairmen that have looked at our refrigerator say parts are hard to come by.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, June 7, 2022
We hate to hear this and looking at your case this has been approved in our returns department. Thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: CH22
from Belmont, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor had to be replaced after only having this unit for 4 plus years. A little disappointed in LG.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Bambi3
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks great but after 3 years starts to fail.Very poor engineering.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, June 14, 2022
We hate to hear this and thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Pasta
from Georgetown TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Over the time we've had this unit, we've had the compressor replaced at least twice. The control panel decided to delaminate itself at the bottom - too costly to fix. There have been other issues. CURRENTLY the unit stopped cooling almost a month ago. Technician did check the compressor - it works - but there is a restriction somewhere else that he can't find that is preventing refrigerant to reach the freezer and the refrigerator cooling sections. His opinion is the unit is not repairable and to replace the unit.
Pros: ease of use, Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, June 27, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Chris1235
from WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this frig in 2017. It has worked flawlessly until now. The temp was slowly rising over weeks and eventually wouldn’t make ice. It was diagnosed as a system leak. LG stood behind it and covered everything.
Pros: Quality, Style/Design, Features/Settings
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com