Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: longevity
from Mobile, Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our 3 Door French Door LG refrigerator for many years. We had 7 children and now have 12 grandchildren. It gets opened and shut and used by many in our family. We love it and could not live without it.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Compressor Issues
on April 28, 2021
Posted by: SunnyK
from Cincinnati, OH
We bought this refrigerator at the end of 2013 though we have a small family because we pre-prep all our meals for the week. Unfortunately, it has not been a pleasant experience as we have had multiple issues with the compressor. The compressor was replaced in 2017 and that one quit working now and needs to be replaced. The labor is not covered, so I have to shell out money again. Not to mention the cost of the food we had to throw out due to spoilage. I expected more from LG (as it comes with a 10-year warranty on the compressor) and am disappointed with the issues we had to face. I have other products from LG that are still going strong but would hesitate to recommend LG refrigerators.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Problems and more problems
on May 20, 2021
Posted by: TammySue
from Russellville, AR
We purchased ours in Oct 2014. No big issues at first other than the ice continually sticks together in the ice maker. In early 2018 the compressor went out at no cost to us we purchased an extended warranty. Then last year the compressor went out again during the holidays. It worked for 2 weeks and went out again along with the rest of the system. We lost a lot of food the ruined each time and we will never recoup any of that. Did I mention almost 6 months later and they are out of replacement parts so we wait. Is there a refrigerator lemon law?? Any help appreciated. We have an LG Tv and have had it for the last for 14 years and still going. Too bad I can’t same the same about the refrigerator we purchased thinking we would get the same quality :(
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, May 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tim38
from Chandler AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 7 years ago. About 3 years ago, it began making a terrible noise. It would stop before the repairman arrived. Finally the fifth repairman repaired it. Less than 6 months later the noise started again. Of course the noise stopped before the repairman arrived. HERE WE GO AGAIN!
Pros: Performance
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Berjam
from Sunland, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The serviceman was honest and fast - he cleaned and replaces all needed parts...
Now the Fridge is working better than ever ...
Now the Fridge is working better than ever ...
Pros: Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jahlove
Verified Purchase:Yes
Fridge is leaking water, and not cooling properly!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: NicePerson
from MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the refrigerator for its size and features. It has been working great.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BigNinja
from Oxnard, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this fridge 8 years come January, 2022. Stainless steel finish is the nicest looking and at 33 cubic feet, its the largest refer we've had. All settings are on the front door, no need to hold the door open as with our previous refrigerators. Only problems we've had are a door hinge and the compressor needed replaced. The ice dispenser worked great for almost six years. Now that the fridge is almost 8 years old I have given up on relying on it for ice and purchased a countertop icemaker. The fridge runs warmer now, so the ice melts, then sticks together jamming the icemaker up. I've had a few repairmen out to look at it, but after replacing the compressor, they haven't been able to get it to run cold enough. It still gets down to 39 degrees at best, but hovers around 42-45 degrees. Thermostat is set to 34 degrees. During warmer days in the summer, it runs up to a warmer 50 degrees. That is when I avoid buying food to put in it and use an older smaller refrigerator to store medications, etc... The LG cannot be trusted in the summer to store medications that require a sub 46 degree temperature.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com