Customer reviews from lg.com
LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.8
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
113
4 Stars
31
3 Stars
10
2 Stars
12
1 Star
37
74%of customers recommend this product.
(
126 out of
170)
Customer Reviews for LG - 32.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
4
on December 11, 2020
Posted by: Diode
from Philadelphia
[This review was collected as part of a promotion.] I bought this refrigerator few years ago and I love it became its so big inside and have enough space for all food that I buy and cook for my family. Best thing is that ice dispenser is located on the door not taking space away from top shelf.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Does not last
on December 15, 2020
Posted by: Do not buy this ever
from New Hampshire
[This review was collected as part of a promotion.] I did not purchase this in December of 2013...we purchased this when we bought the house April of 2014. We only purchased this because of the cabinet depth style and wish that we had not. For the past 6 months this had been making a loud humming noise and sometimes if you move it around it will stop temporarily. The ice maker is never making enough ice, the bottom freezer drawer had mold on it somehow (we deep clean monthly) and most of our food is freezer burnt!
We had to replace the motor on the back last week as it broke the day after thanksgiving and all our leftovers went to waste!
We had to replace the motor on the back last week as it broke the day after thanksgiving and all our leftovers went to waste!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Lot of room, but no quality
on December 20, 2020
Posted by: Cgc9550
from Atlanta Georgia
[This review was collected as part of a promotion.] Bought his refrigerator for the room since we have a large family. First thing is, unless you’re a family I’d two, the ice maker might as well not be there. lord help you if you have a party.
Second, the quality of this refrigerator is NOT good. Three years after we bought it, it started leaking water under the crisper drawer (google it, it’s a known issue) and then two years later the compressor went out.
Quality of something that cost as much as this did is horrible.
Second, the quality of this refrigerator is NOT good. Three years after we bought it, it started leaking water under the crisper drawer (google it, it’s a known issue) and then two years later the compressor went out.
Quality of something that cost as much as this did is horrible.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 21, 2020
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Frig 1
on December 30, 2020
Posted by: Romelo
from New Jersey
[This review was collected as part of a promotion.] My compressor went bad on the six year since I purchased it. LG, although it was a lengthy, fixed my compressor and condenser at no charge.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
water dispenser panel warped
on February 13, 2021
Posted by: Anonymous
within 2 years the water dispenser control panel warped and replacement parts are not available. many people have had the same issue. NO MORE LGs for us WASTE OF MONEY
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: tbdebrow01
from Midlothian, Tx. 76065
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mine is 10 yrs old & keeps food cold but had to have the ice maker replaced this month.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: noreen 45
from hoopeston,il
Verified Purchase:Yes
its been down more than it works not happy at all on first name bases with repair man
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: HLC 93
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought several years ago and I think you should be able to locate another board
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com