Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
3
Print my Return
on March 18, 2013
Posted by: MyNicknameisRon
I'm a lawyer. The printing and saving returns is very hard to follow. In particular, I efiled my federal return, but wanted to mail my state return. When I told TurboTax that I wanted to do it this way, all references to my state return disappeared. HELP!!!!!!
What's great about it: Nothing
What's not so great: Difficult to use and understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Amazing!
on March 18, 2013
Posted by: RebeccaZ
I have used turbo tax for 20 years. Before using turbo tax, I did my tax returns by hand and it was very tedious. After using turbo tax, I would never do my taxes any other way. Turbo tax makes the process of filing taxes stress free and easy. This year I had a tax question and used the call in feature of turbo tax for the first time to speak with a tax advisor. The tax advisor walked me through my question and was very helpful.
What's great about it: Guided me efficiently through the process
What's not so great: wait time of 30 - 40 minutes to speak with a tax advisor
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT is the best!
on March 18, 2013
Posted by: Graymar
Turbo Tax is the best! TT suggested deductions I didn't even know I could use. I have been using TT for more than 10 years and it never ceases to amaze me - how great it is! They keep improving TT each year and I didn't even think it needed improvement. I don't know how anyone would want to do their taxes any other way!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick, Sure and Easy, Turbo Tax 2012
on March 18, 2013
Posted by: Katherina
I have used Turbo tax system for 8 years and never had any
problems and it is so easy. Turbo will find deductions
that you may miss & your return is triple checked for errors.
When you are all done, Turbo checks one more time for
any missed deductions and you know in a matter hours
that your return is accepted. Refunds are faster.
problems and it is so easy. Turbo will find deductions
that you may miss & your return is triple checked for errors.
When you are all done, Turbo checks one more time for
any missed deductions and you know in a matter hours
that your return is accepted. Refunds are faster.
What's great about it: Done and over in a hurry.
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
beautiful attidute
on March 18, 2013
Posted by: Guelda
professionalism and proficiency with the way the individual used a calm demeer to calm me down so I could give postive answers to gather the correct infor in the right places. Thank Turbo Tax.
What's great about it: Easy talk with and convey my problem with, not some one whos in a hurry to get to the next customer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another successful year with TurboTax
on March 18, 2013
Posted by: bob1937
I've been a TurboTax-er for nearly 20 years. I appreciate being able to download brokerage statements.
I am also a volunteer "TaxAide" for AARP, which uses a different tax program. TurboTax is much more user friendly.
I am also a volunteer "TaxAide" for AARP, which uses a different tax program. TurboTax is much more user friendly.
What's great about it: Easy to use
What's not so great: Seems like too many updates this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 18, 2013
Posted by: LarryQ
Excellent software, very simple q&a responses to guide one through the process. The only issue I have is that Turbo Tax places my 1099R for Refund of Excess Contributions to a company 401K in the wages and salaries column. I'm a "highly compensated employee" by IRS rules, and most years a part of my pre-tax contribution is necessarily refunded. Placing this refund in the wages and salaries column may be entirely correct, but in two prior years the IRS has contacted me for not reporting a "pension distribution" and has attempted to charge me additional tax and interest. on this 1099R amount. Each time I have had to contact them to dispute the tax and penalty. Fortunately, both times they agreed with my dispute, and I owed no additional taxes.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Improvements needed
on March 18, 2013
Posted by: PJJR
Please incorporate a way to easily alphabetize the lists of various providers of 1099 forms. The same is needed for lists of charitable institutions to which donations were made. Not having this capability means that a user must constantly scan the entire list to find the one sought - or to determine that it is not on the list. We have wished this to have been part of the program in the past, but nothing has happened.
What's great about it: Questions are well phrased
What's not so great: There is no way to alphabetize lists. See below
Written by a customer while visiting turbotax.intuit.com