Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
4
Easier than doing this by hand
on March 17, 2013
Posted by: Sue6771
Been using TurboTax for a number of years. 2013 went pretty well. I am self-employed so there are a lot of forms to fill out, and I really can't imagine doing this all manually. I like the walk-through version because it helps me keep organized. In the "error check" step, though, there isn't enough information about where the error occurred and what the purpose of the information is... and I had to go through several steps to find the place in the form so I could figure out how to fix it.
What's great about it: I'm confident I didn't miss anything
What's not so great: It's difficult to track down errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Quicken errors when importing prior year return
on March 17, 2013
Posted by: ZOMBO
Discovered error made my Turbotax program when importing information from a prior year return. Even made changes to personal information that would have resulted in higher tax payments than required. Not identified in Step-by-Step. Must review carefully the forms themselves, including personal information.
Also, not so user friendly when requiring to file multiple State returns.
Also, not so user friendly when requiring to file multiple State returns.
What's not so great: Non-user initiated changes to personal information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tx Review
on March 17, 2013
Posted by: Zing
Very good system to use. I like the carry over info from prior years return
What's great about it: The step by step guidance through the process
What's not so great: Hard to go back and make changes or add more info. Difficult to find how to get to correct place
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT!!!
on March 17, 2013
Posted by: David79
Very good program, a must have for tax season.
What's great about it: Ease of use, covers it all
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Enough
on March 17, 2013
Posted by: spunky2
I'm glad this is over until next year. ...........
What's great about it: Some of the guided areas are easy, while others need more clarification.
What's not so great: Turbo Tax forces you to e-file state return. It should be easy to print just required pages to file by mail to state.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2012 Return
on March 17, 2013
Posted by: ewoksrule
I used Turbotax Deluxe, and have been using this product for several years. Each year there has been at least one problem. This year, my Iowa Depreciation Adjustment Schedule (IA 562A) had an error; apparently something from the prior yr didn't transfer relating to cummulative depeciation. There was no good indication or help for fixing the problem, so I ended up overriding the column I value on that form and line 14 on IA 1040. Also, every year Turbotax fails to ask me for personal property tax for for vehicle registration (IA 1040 Schedule A). I have to open the schedule and add this. The Federal return asks for this information, but it is ignored by the State return.
Regarding poor screen handling - when you complete an income section, you are returned to the top of the list of sections, rather then to the next section in the list. In other words, the screen should be scrolled to where the next section is visible. I've also had instances where the interview process deviates from its normal/original course; seems to be related to backing up or restarting a section. Don't have specifics to share on this.
Regarding poor screen handling - when you complete an income section, you are returned to the top of the list of sections, rather then to the next section in the list. In other words, the screen should be scrolled to where the next section is visible. I've also had instances where the interview process deviates from its normal/original course; seems to be related to backing up or restarting a section. Don't have specifics to share on this.
What's great about it: Well organized categories for income and deductions
What's not so great: Poor screen handling and error correction capabilities
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My Turbo Tax Experience
on March 17, 2013
Posted by: DS9296
I love using Turbo Tax. I have used it for years. My children are now older and the most difficult section is the College Expense Deductions. The questions are not always clear. I frequently had to refer to Help and the chat rooms as well.
What's great about it: The step by step questions.
What's not so great: College Expense Deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but not as good as previous years
on March 17, 2013
Posted by: Dubliner55
Overall still a good product however in the 2012 delux version there was much less available help than previous years. Also for several of the associated investment forms the questions asked did not cover all of the required box entries and descriptions which left one guessing on several occassions. Also - there were a few glitches in the error check where it needed a 'blank space' to clear and not a zero which caused many iterations of confuson
What's great about it: Transfer of information and statements
What's not so great: Written support
Written by a customer while visiting turbotax.intuit.com