Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
2
on March 5, 2013
Posted by: MMegan
I thought Turbo Tax would have told me that they were unable to process my taxes rather than just "pending". Rather than electronically submitting it I might have send it in the mail. I am unsure if I will use Turbo Tax next year because I don't feel they were truthful about their ability to submit my return.
What's great about it: took me step by step
What's not so great: I was pending for weeks. Normally it is quick within 24 hours but not this time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy to File with TurboTax
on March 5, 2013
Posted by: Anonymous
Completing my 2012 tax was so easy with TurboTax. What a great way to file and not worry that I made a calculation error. Very easy to eFile... thanks!
What's great about it: ease if filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Never had a low refund!
on March 5, 2013
Posted by: ammortnet
Turbotax has never failed me yet and I had a business I was running from home. We have always received a large refund because it walks you through every possible deduction and credit possible.
I went on the help center chat line to get help with a state charge for doing the state return and they were more helpful than I had expected.
I went on the help center chat line to get help with a state charge for doing the state return and they were more helpful than I had expected.
What's great about it: Everything
What's not so great: Repetative questions on schedule C from "error fix"
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It gets easier every year
on March 5, 2013
Posted by: balloonclown
It's by far, the easiest way to do taxes.
What's great about it: The transfer of info from last year and from federal to state is great!
What's not so great: If you have to mail something, the option to print the envolope would be outstanding.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got it Done!
on March 5, 2013
Posted by: deerhunter1313
Been using TurboTax for years and have nothing but praise for the product.
What's great about it: Easy way to do taxes
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbox Tax Deluxe
on March 5, 2013
Posted by: juliej
Have used Turbo Tax for several years. Takes the work out of filing as it is so easy to use and I feel comfortable that my return is filed correctly. Thanks Turbo!!
What's great about it: So easy to use
What's not so great: No cons
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on March 5, 2013
Posted by: Nick123456789
Should ask you - Have you gone through any life changing events such as becoming disabled or lost your job? Should ask you to choose all of the forms you have in front of you in a list so turbo tax knows what you will be obtaining info from before you even start. This can save time by not having to ask certain questions.
What's great about it: Wouldn't be able to do my taxes without Turbo Tax!
What's not so great: Should ask you more questions in the beginning. Can't see life changes below.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
amendment
on March 5, 2013
Posted by: Dawn2
next time, 2013, please include a note that when you submit an amended return that you must print it out and send, e-file doesn't work. I was very frustrated until I talked in person to a representative.
Written by a customer while visiting turbotax.intuit.com