Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
on October 15, 2013
Posted by: Sips
Great comfort in having the professional overview to ensure an appropriate return.
I have used TT even for overseas income.
Currently retired.
Thanks.
What's great about it: Covers all the bases to ensure an appropriate return. I have used TT for many years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on October 15, 2013
Posted by: TOMH73
First time user, easy to navigate, will use again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Still doesn't handle multiple states
on October 15, 2013
Posted by: Tatsu1099
Worked fine for federal taxes. Have a fairly standard set of income sources and deductions. No real complaints other than it does store all of your previous selections if you go back and make changes. Keep having to check boxes in the interview that have been checked before. Does remember some choices.
Two big complaints.
The credit for taxes paid to other states is not correct for IL.
The program lets me pay for e-filing the IL return even though the form does not qualify to be e-filed. Once paid, there is no way to get a credit.
Two big complaints.
The credit for taxes paid to other states is not correct for IL.
The program lets me pay for e-filing the IL return even though the form does not qualify to be e-filed. Once paid, there is no way to get a credit.
What's great about it: Works for simple forms
What's not so great: Charges for services not rendered. Doesn't calculate IL credits for taxes paid to other states correctly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax Rocks!
on October 15, 2013
Posted by: mamadear
I have been using Turbotax for over 20 years! The software keeps getting better and more thorough. I love the e-file option, so I don't even have to print or put a stamp on it like I did years ago. The price of the software is consistent and reasonable for my needs. Keep up the good work!
What's great about it: Consistent, dependable, easy, fail-proof
What's not so great: too many questions, but necessary!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lets you pay to efile state even when not eligible
on October 15, 2013
Posted by: Tatsu1099
Filing for a deceased tax payer. If you go to the IL state web site is states those filings can not be done electronically. Recognized that the Fed return was ineligible, but not the state. Let me pay for e-filing but couldn't. Time to sit on hold with customer support again to try for a refund.
What's great about it: Finally fixed RRB- form entry
What's not so great: Let you pay for efiling and won't let you
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always #1
on October 15, 2013
Posted by: procrastin8ing
great program that keeps getting better and easier to use year after year. I've used this program over the years and would never think of using any other program.
What's great about it: easy to use
What's not so great: hard to find specific item at times
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My Review
on October 15, 2013
Posted by: LouisK
I buy a new copy every year, I am sold on this software as the only way to go for my taxes.
What's great about it: Easy to fill out
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Essential, though annoying
on October 15, 2013
Posted by: Bunk11
I can't imagine doing my taxes without TurboTax. It makes the process significantly less difficult than doing taxes by hand and is better than other programs. The error-checking is helpful to make sure a return doesn't get rejected for minor typos or omitted information. I also like the ability to do my kids' returns in the same program.
On the negative side, each year there seems to be a new thing that goes wrong and has to be fixed. This year, it was on my son's return. For Form 8615, the program asked for parent's name, but gave the opportunity to enter only one name and put me filing singly. I caught this error myself and then had to find a way to add my wife and our joint filing status. The original result was a $200 payment; the corrected version was a $1 refund. The state figures would have been off also, though in the opposite directions.
Also, if you want to go back through to fix something, e.g., I entered $50 for a dividend and needed to change it to $60, you can't just change it; you have to go through several screens - again - before you can change it.
What's great about it: Reduces errors, makes entering information easier
What's not so great: Makes errors in certain areas, constant upselling, annoying navigation
Written by a customer while visiting turbotax.intuit.com