Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
4
Every year is easier than before!
on April 30, 2013
Posted by: lovetigers
I am not computer knowledgable but this was my thrid time to use Turbo Tax and I have to say that if I can do it all by myself, anybody can. They take you through every step of the way and then they even double check things for you.
What's great about it: Nice to do it all @ home.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Need Better QA
on April 30, 2013
Posted by: Cho0987
Found some misspellings on the screens. ex. times tamp vs. time stamp.
What's great about it: Quick
What's not so great: Incorrect spelling on screens
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Killed my eyes
on April 30, 2013
Posted by: RobbieP
Everything went smooth except I had to wear magnifying glasses to read the screen and take them off to look at my tax documents. I have almost perfect vision but it really took a lot of time and double checking to get this completed.
What's not so great: was very hard to complete - print was so small on the screen I had to get magnifying glasses to read. Really slowed dow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Sanity and Savings
on April 30, 2013
Posted by: VaMathTeacher
It is nice to deal with things written in English rather than government-accounting jargon with inscrutable instructions hidden somewhere in pamphlets that are not provided. I always had the feeling that taxes were like a Monopoly game where no one wants you to know the rules.
It was a pleasure to e-file even if I had to pay extra for the state. It saved the time of paper copies, check writing, stapling the right scraps of paper in the right locations, finding a large enough envelope, calculating the right postage, and schlepping to the Post Office consuming both time and gas. E-filing also confirms what I always suspected, that the government already has all the W-2 information.
Of course, it was also nice to save over $500 by not having a tax accountant do the taxes.
Suggestion: Turbo Tax ought to offer an option to save on-line an encrypted portion of the tax return with just the information needed for the next year. I say this only because I've had hard drives die with prior years' returns on them.
What's great about it: Thorough review of all that's needed. No IRS gobbledy-gook.
What's not so great: Javascript web site error when trying to recover my password
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
disappointment
on April 30, 2013
Posted by: Jacktaxinfo
I thought I efiled both fed and state returns, only to discover when I checked back in three weeks that some data was missing in my state form (HC). This apparently caused the efiles not to occur! Now I'm 15 days late with whatever late fees to be incurred. I printed my forms out and thought I was done. My disappointment is that the Turbo Tax was not clear that they were not efiled!
What's not so great: missing data from state from (HC)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love the speed of the steps to find the most $$
on April 30, 2013
Posted by: OneTowers
I have been using this program for 18 years and will not use anything else. It is easy for me to use and find all my deductions. Even if I miss something the error checker lets me know what it is and how to fix it. I will continue to buy and use this program
What's great about it: Step by step instuctions
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Printing Impossibility
on April 30, 2013
Posted by: Joanhusband
I have always liked TT since late 1990's but this year's being looped into PDF 13 for printing, as mentioned above, made the tax pymt late; sent through a program on IRS website. Also more difficult to communicate with a live person!! Think I'll switch to another tax prep program next year.
What's great about it: As always, easy to follow thru Interview; helpful CPA via phone
What's not so great: Cannot print bec PDF-13 was messed up & tax pymt late bec I couldn't print 1040-V!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013
on April 30, 2013
Posted by: sjoseph1909
Prior to transmitting where you are asked for direct deposit accounts was an issue for me. There is room for you to add 3 accounts to split your refund. I chose to use 2 of the options but the system continued to show the 3rd empty option as an error. The only way I could get past an error was to include information for a 3rd account with a zero amount on 3 a,b and c.
What's great about it: questions are easy to navigate. Product gets easier to work each year.
What's not so great: Entering account information for direct deposit
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com