Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
AWESOME CUSTOMER SERVICE!
on April 23, 2013
Posted by: akirksey6
We thank you and your product for making this tax experience very manageable! Amazing customer service and follow through as well! Thank you!
What's great about it: Very helpful Turbo-Tax representative both times I called in with questions and concerns.
What's not so great: NONE!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
KEEPS ME FROM HANGING MYSELF OVER PAPER RETURNS!!!
on April 23, 2013
Posted by: BabyWhisperer
Working off two laptops right now, one is semi-broken. But will manually go back and assemble all my TT files. Would be good feature to encourage keeping historical files on one disc or flash drive so it gets added year to year. Then everything gets moved to a different media when the flash drive goes the way of the dial telephone.
What's great about it: Let's me walk through my needs
What's not so great: Want a way to keep historical returns in one place.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is so easy to use!
on April 23, 2013
Posted by: GrandmaEagle
I have used Turbo Tax for several years. It is so easy to use and quick for me to do my taxes. I usually do my taxes early but don't file them until right at the deadline as I owe on my taxes. This is not Turbo's fault, but mine as I don't take out enough during the year to get a large refund. I would rather spend my money during the year. Turbo Tax is the way to go.
It is a lot cheaper than paying someone to do my taxes for me.
It is a lot cheaper than paying someone to do my taxes for me.
What's great about it: Fast and simple step by step instructions
What's not so great: I owe the Feds.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Crashed while transmitting
on April 23, 2013
Posted by: Jrstaxes40502
TurboTax crashed while transmitting my return. I did not realize this until 8 days later. Very disappointed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another year, another Turbo Tax
on April 24, 2013
Posted by: Nesbit
I have been using Turbo Tax for many years. I had always been able to transfer my info from the previous year, but for some reason, this year I was not able to do this. I couldn't fine anything to help me, so entered all the info. Bummer!
What's great about it: walk through is helpful
What's not so great: could not transfer 2011 info on the 2012 file so had to type in everything again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
If at first
on April 24, 2013
Posted by: Pen907
Allowed me to review and redue my tax forms until they were accepted by the IRS.
Is very helpful with explanations, links and numbers.
Is very helpful with explanations, links and numbers.
What's great about it: Allows repeats and do overs
What's not so great: Doesn't talk
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Refunds
on April 24, 2013
Posted by: tratra
This is the best program in any category ever created! My husband thinks I'm a hero ~ he has no idea how easy and quick TurboTax is. Every year he worries about getting the taxes done ~ I don't ~ at all!
What's great about it: So easy to use and there is no anxiety
What's not so great: None
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME EASY BREEZY
on April 24, 2013
Posted by: MISHBLAN
THANKS AGAIN FOR MAKING IT SO EASY FOR ME! I LOOK FORWARD TO NEXT YEAR.
What's great about it: WALKED ME RIGHT THROUGH IT!!!!!!
Written by a customer while visiting turbotax.intuit.com