Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
The usual excellence
on April 15, 2013
Posted by: larrymr
I have been using TurboTax for nearly twenty years and it never disappoints. I have never had a problem with the IRS or felt unsure about whether what I was submitting was accurate. TurboTax is no substitute, of course, for having all the documentation you need in order to fill in the information. But once that is done, it makes calculations and the process in general fairly straightforward and saves a great deal of time. My only critique would be that sometimes going back and changing one or another item can be a bit troublesome due to the automatic nature of the steps in the software. But overall, I cannot imagine doing my taxes without this trusted helper.
What's great about it: Easy to use, efficient, accurate
What's not so great: Sometimes changing an item can be difficult
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5+ Years Turbo Tax Customer
on April 15, 2013
Posted by: Becca4
Turbo Tax is a great product. The only thing that I am missing is a CPA's assurance that I took advantage of every loophole, exception, and rule that I am legally entitled to receive or use. I always try to read the extra help pages; but I still wonder whether I missed something.
What's great about it: Pre-loads information from prior year returns, e-filing is a plus, detailed information hyperlinked in sentences
What's not so great: I am always afraid that I am missing some tax rule or exception that would reduce my tax liability.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax WOW
on April 15, 2013
Posted by: Anonymous
After reading very carefully the errors pages, (it tells you where and what is needed) I was able to navigate to the proper subject for entering data, then it was easy to correct. I have used the program for 8 + years and have never been audited. I feel the program is excellent for catching the errors and helping to correct them for an acceptable return.
What's great about it: The step by step program was very helpful.
What's not so great: You must look carefully when entering data to be sure it is entered in the correct area.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as Pie!
on April 15, 2013
Posted by: 77Sticks
Excellent intuitive program does all the work for you. Painless step by step format logically guides you to complete all the layers of the tax forms. There's no need to study or read IRS instructions or worksheets. Turbo Tax has many help options located throughout its many pages to answer and explain questions or procedures. Allows you to transfer information from your previous tax year and compares your current tax info with last years taxes on a line by line basis.
What's great about it: Simple, precise, step by step format walks you painlessly through your taxes.
What's not so great: Difficult to go backwards and retrace or redo your steps.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Painless though I paid
on April 15, 2013
Posted by: jaezee500
I love Turbo Tax. We had to pay this year, but without Turbo Tax we would have paid a lot more.
What's great about it: The step by step process which causes you to think of things you otherwise would not think of
What's not so great: A couple of times after review TT took me to a form and I had to figure out where in the step step I needed to go
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Job Done - Whew!
on April 15, 2013
Posted by: TurboLover123
I like Turbotax. Have used it for years to help a friend w/ her complex tax situation. I cannot imagine dealing with a 50 page return any other way.
One key to success is to NEVER override anything.
Another key is to right click and select "data source" wherever wanting to make a change in a form. This will eventually lead to the correct place to enter or correct the underlying data.
Another key is to right click and select "data source" wherever wanting to make a change in a form. This will eventually lead to the correct place to enter or correct the underlying data.
Only one place where I've ever really been stung by Turbotax, and that was several years back when I bought a Dec 29 version and did a rough calc of the upcoming tax return to guide by last few end of year moves. The preliminary result showed no AMT due - but actually it should have said "AMT not estimated one way or the other quite yet." Congress was still dinking with the exact AMT details, but "zero" was the wrong answer - and I was stunned a few days later to see the tax calc change dramatically due to massive AMT obligatiojns that I could have mitigated if I had known prior to Dec 31 of that year.
So that's a cautionary note. Other than that Turbotax is great for what it does and I very much appreciate the expertise that goes into creating it.
It is money well spent.
Helps prevent PTSD (Post Taxation Stress Disorder)
What's great about it: accurate, reasonable efficient
What's not so great: occasionally confusing but there's always a way to do things
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Around and Around
on April 15, 2013
Posted by: cirneco
Although I indicated I was divorced, I was asked my ex-spouses name, ss# and other information I didn't deem necessary for filing.
What's great about it: Filing on my own from my living room
What's not so great: Not being sure about all the questions asked over and over
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on April 15, 2013
Posted by: crowhop1
I love turbo tax. I use it every year and it really helps me maximize the deductions and money I get back on my taxes. I will always use turbo tax.
What's great about it: Quick, detailed, and maximizes your deductions
What's not so great: Nothing besides the fee!!
Written by a customer while visiting turbotax.intuit.com