Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
on February 25, 2013
Posted by: johnm90701
Bit confusing if you want to federal e-file, but submit state for mailing
What's great about it: Gets more user friendly every year
What's not so great: Too many attempts to sell you stuff embeded in main flow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Slow program response
on February 25, 2013
Posted by: Rediculous
The program was very slow to load and the cute messages were unnecessary. When i got to filing the fedeeral return there was a message that block 10 needed to be blank if the amount was less than $1.00, but the error was not obivious. Since I had entered $0.00 why was the program not smart enough to know that there was not dollar value? Overall I was not as satisfied with the program this year.
What's not so great: Program was very slow to load
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
State Refund Unsatisfactory
on February 25, 2013
Posted by: Anonymous
When it was time to e-file, we were told we couldn't e-file for the state because my husband and I don't live together. Well we do live together and turbotax was unable to tell me where in our return they found information leading to this conclusion. I had to print out my taxes and send them in the old fashion way.
What's great about it: It seems that all topics were covered.
What's not so great: Unable to locate specific errors during e-filing process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TuboTax Does it again
on February 25, 2013
Posted by: JDubya
Once again the software provided great tips and explanations for all of my complex tax needs. I might have been able to squeeze a couple more bucks out by visiting a local accountant but it wouldn't be enough to pay him/her. "Render unto Caesar the things which are Caesar's, and unto God the things that are God's"
What's great about it: Absolutely incredible software
What's not so great: Its tax time
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
More refund than I ever expected
on February 25, 2013
Posted by: Anonymous
This is my 5th or 6th year using TurboTax. I love it for its accuracy and ease of use. Have never been audited (not yet anyway) and am always pleased with my refunds.
What's great about it: easy to follow step-by-step
What's not so great: had a little trouble figuring out how to handle a deferred tax rollover
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good refund
on February 25, 2013
Posted by: saxman91
easier classification of data. .automatic calculation of complicated tax regs
What's great about it: improved over previous years - easier
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Confusion with turbotax
on February 25, 2013
Posted by: csbobo
Listen... i bought turbotax and put the dvd in my computer and some how after filling out all the info and got to the state of filing, a screen comes up and says i need to pay for it again. some how an on line version kicked in also and i filled out all the info and then got my pin # from the government on the online version. How this happened i am clueless but know it would have been a real pain trying to straighten it all out after i gave all the info already. There is no phone # for anyone to call about this much less some one on line to email the situation to.
What's not so great: below
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Non Resident Income
on February 25, 2013
Posted by: xmarine75
This is the first time in several years I had to complete a non-resident tax return for another state. While some of the values were loaded into the form automatically there were no instructions as to how or if I should modify the dollar amounts of the W2 wages area.
When I printed my NC return I noticed the total wages line was overinflated by the amount of my NC earnings; it added my W2 wages which included the NC wages, to my NC Wages. What's up with that?
When I printed my NC return I noticed the total wages line was overinflated by the amount of my NC earnings; it added my W2 wages which included the NC wages, to my NC Wages. What's up with that?
In a prior year of using TT I was able to e-file my resident and non resident returns but I could not do it this year. Why could you have not sent my NC e-file along with my GA return?
What's great about it: Generally very pleased with TT but not this year
What's not so great: Sched CR instructions did not come through. Directions on completing this section were non existant
Written by a customer while visiting turbotax.intuit.com