Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
on April 13, 2013
Posted by: JeffW61
Very easy program, Accurate and Fast
What's great about it: Easy to follow, Fast, Accurate
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Impressed With Program
on April 13, 2013
Posted by: jkjdslfjoijer
This is my first time doing my own taxes and I was nervous about using a tax software program. Would the program be user friendly? Would I be able to complete my own tax forms not knowing about deductions available to me, etc? Using Turbo Tax made it easy to complete the tax forms and I felt very confident with the completed return as I compared it to the forms my accountant had processed in years past.
What's great about it: The program walks you through the process step by step and you can easily go back and make corrections.
What's not so great: None, this was my first time using a tax software program and it was very easy to understand and use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Scary at first, but a good outcome
on April 13, 2013
Posted by: JaysNickname
This year I was very concerned when I was part way through my return and had a large amount due. I had to leave it for a while so it wasn't until later that I entered all of the rest of the information and my liability turned into a refund. I liked the result but the intermediate display was a little misleading. Perhaps for nervous customers like me, a box should pop up saying - "Don't worry, this is about the same as last year, it will be OK at the end" :-)
What's great about it: Thorough, step-by-step guidance
What's not so great: Preliminary assessment of tax liability can be frightening
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My favorite tax prep software!
on April 13, 2013
Posted by: larvikitt
Have been using TurboTax almost for about 15 years. Tried other software twice during that time, but did not like it and not nearly as user-friendly as TurboTax. Will definitely continue to use TurboTax.
What's great about it: Quick to download program. Easy to use.
What's not so great: Had some difficulty finding answers to questions this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easily done!
on April 13, 2013
Posted by: chenchen
This is my tenth year using turbo tax ... what a relief to not have to dread the experience!
What's great about it: All the right questions, easy to understand
What's not so great: LOTS of questions, but someone probably needs them
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 13, 2013
Posted by: Ginger54
Love the ease of use and clear explanations. The hardest part is gathering the information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2012 fed-state zero owe
on April 13, 2013
Posted by: reggei
Obviously a lot of dedicated time and resources went into planning and implementing an easy, efficient venue for the layman (who traditionally hates dealing with taxes). It was not only a quick and efficient pocess but but actually enjoyable. Thanks for such effort in behald of this user.
What's great about it: Simple, easy instructions, import capability, populate from last years tax
What's not so great: Now I regret paying tax preparer for previous years. this was TOooo easy!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problems & Suggestions
on April 13, 2013
Posted by: ZhiWei
1. Subscription price should be less than store prices
2.Abbreviated Quicken might be a nice extra once, but not for repeat buyers--offer other incentives.
3. Enable user to see monetary consequences of certain major choices, e.g., different filing choices-married filing jointly vs. separately; standard deduction vs. itemizing (for both state and federal forms) without repeatedly entering the same data; make it easier to backtrack and perhaps adjust entries; supply references of terms for state returns
4. What happens when an update is necessary for accuracy, but the taxpayer has filed before the update is available?
2.Abbreviated Quicken might be a nice extra once, but not for repeat buyers--offer other incentives.
3. Enable user to see monetary consequences of certain major choices, e.g., different filing choices-married filing jointly vs. separately; standard deduction vs. itemizing (for both state and federal forms) without repeatedly entering the same data; make it easier to backtrack and perhaps adjust entries; supply references of terms for state returns
4. What happens when an update is necessary for accuracy, but the taxpayer has filed before the update is available?
What's great about it: need enter data only once
What's not so great: Cannot always undo unintended changes caused by exploring options
Written by a customer while visiting turbotax.intuit.com