Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
4
Made my way through it.
on April 13, 2013
Posted by: Mickbob
I believe some of the questions were a Little confusing this Year. More than in the last 4 Years.
What's great about it: Asked all the right questions.
What's not so great: Waited until I wanted to transmit and started throwing up Changes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very helpful
on April 13, 2013
Posted by: paolotaiwan
It's the first time I file taxes in the US, Turbo Tax has been extremely helpful: I just needed to follow the clear steps proposed by the program and... I was done!
What's great about it: Easy to fill, clear and neat
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1st Time Homebuyer Section Confusing
on April 13, 2013
Posted by: JohnML
Friend reviewed to unclick something I had selected earlier. That was showing as error. Should be clearer and cleaner way to indicate you did not claim a credit for something.
What's great about it: Speed, review of credits
What's not so great: Could not understand why homebuyer credit came up
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
too too good
on April 13, 2013
Posted by: fanofkitty
Saves me a lot of time in travel, worry,
What's great about it: Easy of use
What's not so great: Use of refunds to estimated taxes is not so clear
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
One Huge Sticking Point
on April 13, 2013
Posted by: SpecialKK
I have been a fan of TT for many years - almost have fun doing the taxes! (I do miss the earlier days though, when they'd add little fun things like - hang in there, one more question and we'll be done with this section.) But this was my first year of using the HSA section and it had me hung up for hours. Very confusing! TT, please take a look at that section and improve it. You may know what you are doing, but since we can't see behind the scenes, it just doesn't look like it's being calculated correctly to the user.
What's great about it: 95% was easy to use as always - love it!
What's not so great: HSA Section was super confusing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Just one quibble...
on April 13, 2013
Posted by: EaganDad
Solid, easy-to-use product. I have used TurboTax for many years, and will continue to use it. My only concern is that when filing amended returns for the State of Minnesota, TurboTax does not retain/transfer entries for contributions to the Nongame Wildlife Fund. Thus, the paperwork generated by TurboTax for M1X forms is always off by whatever amount you may have contributed to the NWF in your original M1.
What's great about it: Easy to use, comprehensive
What's not so great: Drops info in amended MN returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product for most, needs improvement for me
on April 13, 2013
Posted by: elizac61
Haved used Turbo Tax for years. Love the import from previous year's taxes, the immediate calculations, and the ability to flip between forms and step-by-step. However, I have been earning wages in California while a resident of Oregon for 4 years, and Turbo Tax does not handle multiple states well. I am getting better by writing notes to myself for the next year, but the disconnect between the states' data still causes me to vent aloud sometimes. I now do Oregon first - TurboTax has a note about this, maybe it was there 4 years ago and I didn't see it. It doesn't display or even suggest amounts to fill in for California that I know it has, because I go to Forms to get the number from my Oregon form. When I look for help #email support would be fine, I've used it before#, all I could find was community or pay extra. My questions are not simple, community help won't do.
What's great about it: Immediate calculations based on entries
What's not so great: Multiple states processing is problematic, and real help is non-existent
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GOOD EXPERIENCE, just small confusion on NJ / NY
on April 13, 2013
Posted by: CYBERIKA
I've used Turbo Tax for five years now; but this year I had income earned in NY unlike prior years. The questions regarding excluding / including the information on the return were not intuitive at all. The FAQ's showed that I was not alone in my confusion but the answers were not there or were not helpful. I suggest that this area be re-worked for next year
What's great about it: Most of the questions are quite clear and it is easy to find information to enter.
What's not so great: Clarity around treatment of NY income / NJ resident was not clear to me or many others
Pros: I moved, My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com